Arby's

Reviews

• JW

  Jon Walker

  Dec 10, 2025
  1.0
  I will never visit this arby's again. Four years, every time i've gone here, the service has been slow and the food has been not good. Decided to give it another try tonight. Pulled up and put in my order. Saw the guy in the car ahead, yell something, and then drive off. I pulled up and the lady said, do you ever have days when people are just mean to you. Try not to be judgmental, but she was definitely high on something. Then, told me I needed to pull up because it was going to take a little time for my jalapeno.Poppers. i pulled to the front of the store. I then patiently waited fifteen minutes until the lady came out and asked me what my order was again? I thought she was bringing me my food, so I told her my order. I then waited another seven minutes and walked inside the store to basically get a refund. At that very moment, the lady was coming at the door as well, and she handed me the food. I then said what about my drink. One of the other ladies says, go ahead and give him a large for his wait. I told her that's great, but I ordered a large so that's what i'm supposed to get anyway. She then hands me the cup. I said, what's the point of me going through a drive through if I have to go ahead and fill my own cup and get my own food. She said sorry i'm just really busy. The thing is, not one person came in to that store.While I was waiting. Busy doing what? And then tell me, I have to get my own drink? And here is the icing on the cake, the jalapeno poppers that i was waiting on were not in the bag. This is so ridiculous and arby's.I want to refund. I want my money back, and your staff is high.And doesn't know what they're doing. They're driving your restaurant into the ground.
• AH

  Amanda Harp

  Nov 27, 2025
  1.0
  The sandwich I ordered had so much roast beef juice it literally poured from the wrapper when I picked it up out of the bag and my bun was disintegrating. They didn’t give me my au jus and when I called to get it corrected, the manager was so rude and wouldn’t give me her name. Won’t ever be going back to this location.
• PR

  Paige Ramsey

  Nov 25, 2025
  1.0
  The absolute worst Arby’s ever. Closing at 7pm, won’t honor in app rewards that say redeem in store, And then give you incorrect food. Food is cold once the issue is resolved. Who is running this store? They need reevaluated
• JT

  Jesster TheFifth

  Nov 24, 2025
  1.0
  Every time I come to this location, there is always something that fouls the taste in my mouth whether it be the quality of food or the quality of workers. Tell me why go through drive thru only to be rudely interrupted halfway through ny order and then given attitude when asked about substitutions. Then once pulled around, the lady at the window had an extreme attitude and basically threw my change at me. This is the last time I come to this establishment. This was the final straw. Do better
• KM

  Kris Mays

  Nov 11, 2025
  1.0
  This is for the Arby’s on 8th St in Rogers Arkansas. At around 6:38pm this evening I pulled up to the drive through. Part of the lights were off outside and the actual food display was totally out not lit at all. The only way I thought they might be open is I saw others in the drive thru. I proceeded to place my order for my son. He ordered a sandwhich and med fry and med drink then they said they would give us the total at the window. I drove to the window handed her my coupon for a meal on them!! (I was given some free meal cards from the Arby’s in Tontitown last week) the girl at the window took the card and then came back to the window with a manager and she said this card is expired. It expired last year. I said I just got given that card last week for the Arby’s in Tontitown. They said then you need to take it to that store. They handed the card back to me. I looked at the card and there is absolutely no expiration date at all no use by date but was printed in 2024. Nothing at all on there about an expiration date at all. Also it didn’t show anything on there about where to use it or not to use it either. It’s good for any Sandwich any medium fry and any medium drink. They said they wouldn’t accept it and they looked at me like I was in the wrong. I told them they could eat the meal and proceeded to leave. Before I left the parking lot I was like wait a moment here. I called the Arby’s in Tontitown Arkansas, a very nice lady answered the phone and she said that yes those would have come from that store in Tontitown and that they are good anywhere and that they are not expired. She stayed on the phone with me while I went into the Arby’s on 8th st and I had her on speaker and nobody was at the counter or in the lobby or anything. I was at the counter and said hello?? And then someone finally came to the counter in about 30 seconds later maybe? It was the girl from the drive thru. I let her know who I had on the phone and asked to speak to the manager. She went and got the manager and the manager came within maybe 8-10 ft of the counter. I let her know that I had the manager on the phone from the Tontitown Arby’s and she didn’t seem to care at all. She said I’ve already talked to our GM that’s over our store and we aren’t going to accept it. Then the guy from the kitchen was even hollering from back there with an attitude and saying you need to take that to the Springdale store. I said aren’t all of the Arby’s in this area owned by the same people and they said yes but we aren’t going to accept the coupon. It would have to be from here. I let her know that there is nothing on the coupon that has an expiration date or anything like that and she still didn’t care. I then let them know I was leaving and that I would be leaving a review. The nice lady from the Tontitown store was in the phone with me the entire time. She let me know that I could come in and talk to their store manager during regular business ours 8-5pm and that they would help me with this matter. I honestly don’t understand as to why the store on 8th St in Rogers was so rude to me. I’m honestly not sure if I will be back to the Rogers Store again. They were so rude to me and that treated me so very poorly. I would never ever treat a customer the way they treated me. That was just very wrong. There is nothing on the coupon that says to only use at the Tontitown store at all.