Crew was working in the back, I was the only one in the restaurant, and nobody in the drive through. Made eye contact with staff NUMEROUS times while waiting at the counter to order. They made NO EFFORT to acknowledge me in any way. After a long wait, I told them to just keep working, and they shouldn’t worry about me. 🤣 Maybe the woman who is identified on the front door as the manager takes pride in not serving her customers. At least nobody has ever complained about the food quality because nobody has been served?
“Zero served since 1972” should be proudly displayed on their marquee.
I will never visit this arby's again. Four years, every time i've gone here, the service has been slow and the food has been not good. Decided to give it another try tonight. Pulled up and put in my order. Saw the guy in the car ahead, yell something, and then drive off. I pulled up and the lady said, do you ever have days when people are just mean to you. Try not to be judgmental, but she was definitely high on something. Then, told me I needed to pull up because it was going to take a little time for my jalapeno.Poppers. i pulled to the front of the store. I then patiently waited fifteen minutes until the lady came out and asked me what my order was again? I thought she was bringing me my food, so I told her my order. I then waited another seven minutes and walked inside the store to basically get a refund. At that very moment, the lady was coming at the door as well, and she handed me the food. I then said what about my drink. One of the other ladies says, go ahead and give him a large for his wait. I told her that's great, but I ordered a large so that's what i'm supposed to get anyway. She then hands me the cup. I said, what's the point of me going through a drive through if I have to go ahead and fill my own cup and get my own food. She said sorry i'm just really busy. The thing is, not one person came in to that store.While I was waiting. Busy doing what? And then tell me, I have to get my own drink? And here is the icing on the cake, the jalapeno poppers that i was waiting on were not in the bag. This is so ridiculous and arby's.I want to refund. I want my money back, and your staff is high.And doesn't know what they're doing. They're driving your restaurant into the ground.
AH
Amanda Harp
Nov 27, 2025
The sandwich I ordered had so much roast beef juice it literally poured from the wrapper when I picked it up out of the bag and my bun was disintegrating. They didn’t give me my au jus and when I called to get it corrected, the manager was so rude and wouldn’t give me her name. Won’t ever be going back to this location.
PR
Paige Ramsey
Nov 25, 2025
The absolute worst Arby’s ever. Closing at 7pm, won’t honor in app rewards that say redeem in store, And then give you incorrect food. Food is cold once the issue is resolved. Who is running this store? They need reevaluated
JT
Jesster TheFifth
Nov 24, 2025
Every time I come to this location, there is always something that fouls the taste in my mouth whether it be the quality of food or the quality of workers. Tell me why go through drive thru only to be rudely interrupted halfway through ny order and then given attitude when asked about substitutions. Then once pulled around, the lady at the window had an extreme attitude and basically threw my change at me. This is the last time I come to this establishment. This was the final straw. Do better