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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in North Little Rock, AR. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 13200 Crystal Hills Rd for the ultimate SONIC experience!
Customers consistently reported extremely long wait times for food and drinks, often exceeding 20-30 minutes.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and cold food upon delivery.
Customer Service
Feedback indicated poor customer service experiences, including rude staff and lack of responsiveness.
Food Quality
Several customers complained about the quality of food, mentioning cold, old, or improperly prepared items.
NB
Nathan Brady
Jan 4, 2026
1.0
Do not go to this Sonic! They regularly take 30 minutes to get a single drink. They get almost every order wrong and the food is cold. The employees are rude and disinterested. You will not get your order quickly.
KN
Kara Novell
Jan 2, 2026
1.0
Only one girl was working inside. There were no other customers. The other six we saw were on the drive through side up next to the building smoking cigarettes and pot and on their phones. I ordered sweet tea through the app and it still took at least 20 minutes to get it. I did tip the girl $2 because I saw no one was helping her, but I guess she has to make the tea. The sugar was still in the bottom of the large cup and the tea was cold by then. Maybe just unhappy employees because they had to work on New Year's Day. I don't know.
DC
David Casey
Jan 1, 2026
1.0
Asked for a warm water. It took 20 mins and still never came out. I didnt realize warm water was hard to do.
CT
Charisse Tate
Dec 26, 2025
1.0
This location has went totally downhill. At this point it might as well be shut down. The lights are on but nobody's home. They are either super slow or will not answer the drive-thru or stall. I don't know what happened over the last several months but it is terrible and may take some time to fix, if it can be fixed as far as service goes.
DD
Destiny
Dec 26, 2025
1.0
YN taking orders during lunch rush has no type of customer service or etiquette. Kept having to repeat the order to him. Ordered food and waited 15 minutes for burger to be thrown together with a lot of mustard and mayo to where it was cold and sloppy. Ordered smash burger no onion and it had onion on it and our tater tots was cold. Ordered a coke with lime and received a regular coke. This location sucks. Would not recommend