Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
1,358 reviews
5 stars
398
4 stars
257
3 stars
292
2 stars
133
1 star
278
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude or unprofessional behavior from staff, leading to negative experiences.
Order Accuracy
Many reviews highlighted issues with incorrect orders and missing items, causing frustration among customers.
Food Freshness
There were mixed reviews on food quality, with some customers receiving undercooked or cold items, while others praised the freshness.
Cleanliness
Several customers noted cleanliness issues, particularly in the dining area and restrooms.
Speed of Service
A common complaint was the slow service, especially in the drive-thru, with long wait times reported.
- JBJosh Bailey6 days ago3.0Food is usually good but the customer service is not the greatest. Everyone I speak to is either mad for no reason or just disrespectful.
- JMJuan MuñozNov 1, 20254.0We were greeted by a nice lady and they made our cookies hot and fresh. The apple pies were a little underdone.
- RRRobert Simons (Riot420)Oct 20, 20251.0Wasted 5-10miles of gas live in tuckerman, I placed a order for breakfast before they stop, 1 sausage egg chesse biscuit 1 bacon egg chesse (rewards), got there at 10:30 on the dot at drive thur and was told we cant serve you were now serving lunch, was told i would be refund (probably not rewards) but thats not why im mad, im mad because i already placed a order which should have been made
- TMTaylor “Marine”Oct 15, 20253.0It's what's come to be expected
- DMDavid McCluskySep 16, 20251.0I was running behind for work due to a parent-teacher conference when I stopped at your store to grab food. I placed my order and requested a large size, which was confirmed on the screen. I paid, gave the cashier instructions to keep the receipt, and proceeded to the drive-thru. At the second window, I was directed to the third window. When my food came out, it was not the large size I ordered. The first employee I spoke with was very kind and attempted to correct the issue. However, a second young employee came to the window, asked for my receipt, and then claimed the smaller size was what I had ordered. I explained that I had requested a large, but she insisted otherwise, gave me a dismissive look, and ultimately closed the window on me. This forced me to drive back around through the line, which delayed me further and caused unnecessary frustration. When I finally went inside, another employee—who was very courteous—assisted me and refunded my money. As a supervisor myself, I understand the importance of professionalism and treating customers with respect, even when there is a misunderstanding. It was disappointing to encounter such rude and unprofessional behavior from one of your employees, particularly in a customer service role. I hope this feedback is taken seriously so that no other customer has to experience the same treatment.
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 2500 Malcolm Ave, Newport, AR?
McDonald's is open daily from 5:00 AM to 11:00 PM, except on Fridays and Saturdays when it closes at midnight.
When is the drive-thru at this McDonald's location available?
The drive-thru is open every day from 5:00 AM to 11:00 PM, and until midnight on Fridays and Saturdays.
What are the delivery hours for this McDonald's?
Delivery service is available daily from 6:00 AM to 10:00 PM, except on Fridays and Saturdays when it extends to 11:00 PM.
Can I order food from McDonald’s online or via a mobile app?
Yes, you can order online at https://mcdonalds.order.online/business/-5579 or use the McDonald's app available on iOS and Android.
Does this McDonald's offer curbside pickup?
Yes, curbside pickup is available as one of the pickup and delivery services.
What payment methods are accepted at McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What services does this McDonald's location provide?
Services include Drive-Thru, Gift Cards, Mobile Offers, Mobile Ordering, and WiFi.
Are there any banks near McDonald's at 2500 Malcolm Ave for convenient banking before or after your meal?
Yes, First Community Bank, IBERIABANK, and First Horizon Bank are nearby for your banking needs.
What nearby restaurants can I visit close to this McDonald's for more dining options?
Nearby eateries include Taco Bell, Pizza Hut, China Star, joe’s Italian Pizza & Pasta by Duran’s, and IMAD Chicken Shack.
Are there any convenient shops or services near McDonald's to visit before or after your meal?
Yes, nearby you can find Walgreens pharmacy, Dollar Tree discount store, Goodwill Store donation center, and LibertyX Bitcoin ATM among others.