Arby's

4.1
699 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
6716 Highway 171, Malvern, AR
72104, United States

Hours

Reviews

4.1
699 reviews
5 stars
389
4 stars
136
3 stars
82
2 stars
32
1 star
60

What are people saying?

AI-generated from recent customer reviews

Food Quality

Several customers reported issues with food quality, including cold items, incorrect orders, and unsatisfactory taste.

Service Experience

Customer service received mixed reviews; while some staff were praised for their friendliness and efficiency, others were criticized for being rude or inattentive.

Cleanliness

The cleanliness of the restaurant was noted positively by some customers, but there were also complaints about unsanitary conditions.

Order Accuracy

Multiple reviews highlighted problems with order accuracy, including receiving the wrong items or incomplete orders.
  • JJ
    JonHatesStarWars
    Jan 1, 2026
    5.0
    On a drive up to Kentucky from Texas I stopped at this Arby's located in a Love's truck stop. All of the staff were super friendly and helpful, and I was wished to have a happy New Year as soon as I approached the counter which was also really nice and unexpected. The food was really good considering that it's fast food, and I do mean fast. I ordered my meal and literally 30 seconds later the food was in my hands and I was walking to the table. You don't get that kind of fast food even at Wendy's or McDonald's these days so that was another pleasant surprise. The only issue I had was the ketchup dispenser was empty when I got to the condiments station, but that's a quick and easy fix. Overall this is a great little place to get a bite to eat and it's highly recommended for long Road drives.
  • GL
    Gail Long
    Dec 29, 2025
    4.0
    Service was fast. Waiter was pleasant and the food was decent.
  • BB
    blake6572
    Dec 24, 2025
    5.0
    Fast and delicious
  • CV
    Claudia Vega
    Dec 21, 2025
    5.0
    The guy at the pass where food pick up is in the lobby was so super fast and friendly! 4:55pm
  • RS
    Robert Salcido
    Nov 22, 2025
    2.0
    Halo at the register did an amazing job taking orders and laying them down in order for the crew to make the orders due to monitors not working, the crew was doing amazing job until the shift “supervisor” older black female that stepped in and just started wadding up the orders that were laid out in order for the crew to make them, then after wadding up the order receipts she handed out the wrong food to the wrong people, and even then they were coming back complaining that they didn’t get certain food. She wasted my 30 minute break just waiting for my order to be complete. She needs to either retire/ bump down or get re-qualified for supervisor position.