Sonic Drive-In

Reviews

• XZ

  Xavier Brunson (Zay)

  Apr 4, 2026
  5.0
  I don't Know When They Hired The New Girl Kafka But Keep Her . She Made My day . Amazing service 🫡
• AH

  Andrew Horowitz

  Apr 1, 2026
  2.0
  Literally everything was going great I love that Sonic I usually have a good experience when I come this time was terrible so it just tells me it was the crew cuz after they took my money at the window they gave me my drink and I sat there for 30 minutes with the drive-thru lady taking drinks and food out to vehicles behind me and I watched my food just sitting there I got it got it cold after sitting there for 30 minutes no receipt no napkins no condiments. The worst part had to be the attitude from the employees and the food being cold after I paid for it who wants to get cold food crappy service
• DT

  Darrell Taylor

  Mar 18, 2026
  1.0
  I really could have done with the long curly hairs in my chilli cheese dogs
• CD

  Christopher Davis

  Mar 17, 2026
  1.0
  ⭐ 1-Star Review – Unprofessional, Disrespectful, and Concerning Billing Practices I had one of the worst customer service experiences I’ve dealt with in a long time. I made a purchase at this location, and my card was successfully charged. The funds were immediately taken out of my bank account. However, the staff insisted the transaction “did not go through” on their end and attempted to run my card a second time. I refused—because the payment had already been processed. At that point, instead of calmly verifying the transaction, things went downhill fast. When I called to speak with a manager, the first manager hung up on me mid-conversation. No resolution, no attempt to help—just disconnected the call. I then contacted the regional manager, Mr. Lawrence, hoping for a professional resolution. Instead, he opened the conversation with: “Sir, you need to be reasonable when speaking to me.” Let that sink in. I was calling to address a legitimate billing issue—one that forced me to lock my card, contact my bank, and put fraud protections in place because of THEIR error—and his first response was to talk down to me. At no point was I being unreasonable. I was speaking clearly and directly about a charge that had already gone through. Instead of acknowledging the situation or showing any accountability, I was met with dismissiveness and disrespect. Because of this store’s actions: • I had to lock my bank card • I had to contact my bank and flag the transaction • I had to monitor my account for duplicate charges • And I was treated like I was the problem for expecting basic competence This isn’t just poor service—it’s reckless handling of customer payments combined with unacceptable behavior from management. A business can make mistakes. That happens. But how you handle those mistakes defines you. Hanging up on customers and speaking to them like they’re beneath you? That’s not a mistake—that’s a culture problem. I would strongly caution anyone doing business here: • Watch your transactions carefully • Double-check your receipts • And be prepared to advocate for yourself if something goes wrong I will not be returning.
• MM

  Mary Mitchell

  Mar 5, 2026
  1.0
  We stopped for 2 drinks. After 10 minutes we asked what was holding them up. They hadn't put our order in. At 15 minutes we had to leave because we had to be somewhere else. Drinks are supposed to be out in less than 2 minutes. I know because a friend of mine used to have several Sonics in Texas. He would never have let something like this happen.