Dairy Queen Grill & Chill

3.8
243 reviews
Get DirectionsCallWebsite

Business Details

19428 Cantrell Rd, Little Rock, AR
72223-4422, United States
(501) 673-4027
https://www.dairyqueen.com/
GoogleFacebookTwitter

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • BreakfastAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable

Location

Dairy Queen Grill & Chill
19428 Cantrell Rd, Little Rock, AR
72223-4422, United States

Hours

Reviews

3.8
243 reviews
5 stars
123
4 stars
44
3 stars
21
2 stars
14
1 star
41

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, incorrect orders, and lack of attention from staff, leading to frustration and dissatisfaction.

Food Quality

Several reviews mentioned poor food quality, including undercooked items, incorrect orders, and unsatisfactory portion sizes.

Positive Staff Interactions

Despite the negative feedback, some customers praised individual staff members for their friendliness and helpfulness, indicating that service can vary.

Cleanliness

A few reviews highlighted the cleanliness of the restaurant, although this was not a consistent theme across all feedback.

Ice Cream Praise

Many customers enjoyed the ice cream offerings, particularly the Blizzards, although some noted issues with portion sizes and preparation.
  • NF
    Nick Fowler
    6 days ago
    5.0
    One of the better fast food experiences I’ve had in a while. It was 7am, breakfast, but I wanted lunch. Troy offered to cook lunch meat for me. He brought my food to me as if a waiter. I was the only one in the store so that’s likely why he had the time for the extra care, but I was pleased! DQ, give this man a raise!
  • JS
    Joshua Stillman
    Nov 9, 2025
    1.0
    Night shift is absolutely terrible. Ice cold, burnt food is absolutely ridiculous.
  • LH
    Lanita Hammett
    Nov 8, 2025
    1.0
    I went thru the drive thru at 9:53 pm on Saturday. They announced over the speaker "we are closed.". We drove off. I checked online and the website clearly states it closes at 11:00 on Saturday. I called and asked what time they closed and he said "11:00". I then questioned him about being turned away at 9:53. He said "come on back.". He is crazy to think we would turn around and drive back after being turned away. The hours of operation should be either learned or posted for reference. Turning away customers might not be a very good business practice.
  • NH
    nick h
    Nov 8, 2025
    5.0
    They were busy and a little slow but the staff was some of the friendliest we've experienced in a fast food place both to us and to each other!
  • ML
    melanie logan
    Oct 23, 2025
    1.0
    They continue to break their own record for length of customer time in drive through......every.single.time
Read more reviews on Google

Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours of Dairy Queen Grill & Chill at 19428 Cantrell Rd?

Dairy Queen Grill & Chill is open from 6:00 AM to 10:00 PM Monday through Thursday, 6:00 AM to 11:00 PM on Friday and Saturday, and 7:00 AM to 10:00 PM on Sunday.

What types of food and treats does Dairy Queen Grill & Chill offer?

The menu features soft-serve ice cream, signature shakes, Blizzard® treats, Chicken Strip Basket, Grillburgers®, and DQCakes.com ice cream cakes.