Dairy Queen Grill & Chill

3.8
245 reviews
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Business Details

19428 Cantrell Rd, Little Rock, AR
72223-4422, United States
(501) 673-4027
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • BreakfastAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable

Location

Dairy Queen Grill & Chill
19428 Cantrell Rd, Little Rock, AR
72223-4422, United States

Hours

Reviews

3.8
245 reviews
5 stars
123
4 stars
44
3 stars
21
2 stars
15
1 star
42

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported slow service, incorrect orders, and a lack of attention from staff, leading to frustration and dissatisfaction.

Food Quality

Numerous reviews highlighted problems with food quality, including cold, burnt, or improperly prepared items, which contributed to negative experiences.

Positive Staff Interactions

Despite the issues, some customers praised individual staff members for their friendliness and helpfulness, indicating that there are positive interactions amidst the overall service problems.

Cleanliness and Environment

A few reviews noted that the restaurant was clean and well-maintained, which is a positive aspect for some customers.

Inconsistent Experience

Customers expressed disappointment over inconsistent experiences, with some visits being satisfactory while others were marked by significant issues.
  • JH
    james hendren
    Dec 22, 2025
    2.0
    Hambuger cold and bun burnt
  • ZZ
    Zack
    Dec 12, 2025
    1.0
    Absolutely terrible location it takes forever to get your food had me wait 15 minutes and came out to my car to ask me what I ordered food was cold annd seemed like it had been sitting for a while absolutely unacceptable do better never coming back!
  • BL
    Beverly Lee
    Nov 29, 2025
    5.0
    I buy their juicy cheeseburgers, FF, and ice cream treats. This is a great DQ!!
  • NF
    Nick Fowler
    Nov 18, 2025
    5.0
    One of the better fast food experiences I’ve had in a while. It was 7am, breakfast, but I wanted lunch. Troy offered to cook lunch meat for me. He brought my food to me as if a waiter. I was the only one in the store so that’s likely why he had the time for the extra care, but I was pleased! DQ, give this man a raise!
  • LH
    Lanita Hammett
    Nov 8, 2025
    1.0
    I went thru the drive thru at 9:53 pm on Saturday. They announced over the speaker "we are closed.". We drove off. I checked online and the website clearly states it closes at 11:00 on Saturday. I called and asked what time they closed and he said "11:00". I then questioned him about being turned away at 9:53. He said "come on back.". He is crazy to think we would turn around and drive back after being turned away. The hours of operation should be either learned or posted for reference. Turning away customers might not be a very good business practice.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours of Dairy Queen Grill & Chill at 19428 Cantrell Rd?

Dairy Queen Grill & Chill is open from 6:00 AM to 10:00 PM Monday through Thursday, 6:00 AM to 11:00 PM on Friday and Saturday, and 7:00 AM to 10:00 PM on Sunday.

What types of food and treats does Dairy Queen Grill & Chill offer?

The menu features soft-serve ice cream, signature shakes, Blizzard® treats, Chicken Strip Basket, Grillburgers®, and DQCakes.com ice cream cakes.