Service Quality
Customer experiences with service are inconsistent; while some staff members are praised for their friendliness and efficiency, others are reported to be rude or inattentive.
Wait Times
Many customers express frustration with long wait times, particularly during busy hours, with some reporting waits of 20-40 minutes.
Drink Accuracy
There are frequent complaints about incorrect drink orders, leading to dissatisfaction among customers who expect their specific requests to be met.
Atmosphere
The shop is generally described as having a fun and welcoming atmosphere, contributing positively to the overall experience.
Staff Attitude
While some employees receive high praise for their positive demeanor, others, particularly in leadership roles, are criticized for poor attitudes and unprofessional behavior.