Wingstop

Reviews

• SH

  Shamika Howard

  Mar 30, 2026
  5.0
  My family and I were Visiting in Hot Springs, Arkansas from TEXAS and decided to grab some WINGS before going in for the night. Customer Service was ABSOLUTELY AMAZING from HARRY he was so polite , and patient while my family debating on what we were having lol. The Food was Hot, fresh, and good . Thanks for making our visit a good one at store #1231.
• JE

  justin eisele

  Mar 28, 2026
  5.0
  Nice staff, clean, consistent quality
• KP

  Kourtnei Parkerson

  Mar 22, 2026
  1.0
  I had one of the most frustrating experiences here. I waited over an hour just for a simple order of French fries. Meanwhile, I sat there watching multiple people who came in after me—some with much larger, more complicated orders—get their food before I ever saw mine. It felt like my order was completely forgotten or just not taken seriously at all. There was no communication, no apology, and no sense of urgency from the staff. Waiting that long for something so basic is unacceptable, especially when others are being served ahead of you without any clear reason. If you value your time, I’d strongly recommend going somewhere else. This experience was beyond disappointing.
• TS

  Tristan Swenson

  Mar 12, 2026
  1.0
  Im honestly beyond disappointed with this Wingstop I placed an order and received a confirmation email saying the wait time would be 9 to 11 minutes so at most I expected around a 20 minute wait Instead we sat there for 45 minutes waiting for our food and almost everyone else in the store had been waiting even longer than we had. By that point there were barely any orders left for them to make and they suddenly asked for our name again After we gave it they said they couldnt find our order We pulled up the confirmation email and showed them The guy at the register looked it up went and talked with the cooks in the back then came back and said they werent going to remake the food because they had already made it which clearly means they gave our order to someone else Instead of fixing their mistake they suggested giving us a refund except they didnt even know how to process the refund This also isnt my first bad experience here The last time I ordered wings they had a lot of noticeable feathers still on them even after being fried and sauced Im not super picky and I get that wings can have a stray feather here and there since its natural but when its that obvious it just seems careless I had a long day and had honestly been craving Wingstop all week thinking it would cheer me up Instead I waited 45 minutes for food that was supposed to take 9 to 11 minutes watched them lose my order refuse to remake it and then try to send me away with a refund they didnt even know how to give Really disappointing experienceIm honestly beyond disappointed with this Wingstop I placed an order and received a confirmation email saying the wait time would be 9 to 11 minutes so at most I expected around a 20 minute wait Instead we sat there for 45 minutes waiting for our food and almost everyone else in the store had been waiting even longer than we had By that point there were barely any orders left for them to make and they suddenly asked for our name again After we gave it they said they couldnt find our order We pulled up the confirmation email and showed them The guy at the register looked it up went and talked with the cooks in the back then came back and said they werent going to remake the food because they had already made it which clearly means they gave our order to someone else Instead of fixing their mistake they suggested giving us a refund except they didnt even know how to process the refund This also isnt my first bad experience here The last time I ordered wings they had a lot of noticeable feathers still on them even after being fried and sauced Im not super picky and I get that wings can have a stray feather here and there since its natural but when its that obvious it just seems careless I had a long day and had honestly been craving Wingstop all week thinking it would cheer me up Instead I waited 45 minutes for food that was supposed to take 9 to 11 minutes watched them lose my order refuse to remake it and then try to send me away with a refund they didnt even know how to give Really disappointing experience Forgot to mention we tipped $5 for the Togo order that we never got :(
• JD

  Je suis Les Deplorables

  Mar 7, 2026
  1.0
  I drive for Uber Eats the second. The screen said my order was ready for my customer. The lady at the counter came up to me and informed me that somebody must have came app and took my order. I was watching the counter. Nobody went up to the counter. Nobody went behind the counter and took that order. And it's sad that when they mess up, they're going to blame on somebody else when I got my order finally after 20 minutes longer waiting. The worker came up to me and said , here is your replacement order very rudely.

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