McDonald's

3.6
1880 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1601 N Hervey, Hope, AR
71801, United States

Hours

Reviews

3.6
1,880 reviews
5 stars
675
4 stars
415
3 stars
367
2 stars
149
1 star
274

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for their orders, even during off-peak hours.

Staff Attitude

Many reviews highlighted unprofessional and rude behavior from staff, contributing to a negative customer experience.

Order Accuracy

Numerous customers experienced issues with incorrect orders, including missing items and wrong food.

Cleanliness

While some customers noted cleanliness in the restrooms and dining area, others reported messy tables and sticky drink areas.

Food Quality

Feedback on food quality was mixed, with some customers enjoying their meals while others complained about cold or poorly prepared food.
  • SP
    Sergio Palacios
    2 days ago
    1.0
    The cashier got my order wrong twice while ringing me up. Had to bring over a manager twice then forgot to ring up my hashbrown and had an attitude when I asked about it. Then deleted my coffee and re-added it which erased the custom way it was made so I had to turn back and request creamers and sugars which I had to wait for because they wouldn't help me kist kept walking past me and manager or cashier had ugly attitudes and never ever bothered to apologize about the whole experience I would not recommend this place whatsoever I would give 0 stars if I could and if the manager sees this review I recommend take care of your customers better and needs and discipline your staff when needed.
  • MJ
    Mansi Jain
    3 days ago
    4.0
    Place looked crowded Kitchen wasn’t that clean
  • LF
    Louis Fratto
    Nov 17, 2025
    3.0
    It was busy while we were there the drive through was wrapped around the building. The standing area for pickup was jammed packed. So I'm willing to cut the staff some slack. But its mcdonalds we got what we paid for... moderately inexspensive food if you can call it food. It was filling... end quote.
  • OO
    OrdinarilyEmma
    Oct 29, 2025
    1.0
    If there was an option for no stars that’s the rating I’d leave after my experience yesterday. I don’t usually have issues with anything except long wait period at the speaker even though hardly anyone is there… Yesterday October 28th I placed an order ahead order at 10am for breakfast so I could quickly stop by grab my food and continue my nearly 3 hour trip to Children’s with my 5 month old. I ordered ahead so it would be ready when I got there because I didn’t have time to wait and knew it might be a couple minutes past breakfast I also used my points and one of my daily deals in this order. I got to the location and was at the speaker if not right at 10:30 with a few minutes of it but waited for a long time (3 other people were waited on before me) when someone finally comes on the speaker it’s now 10:40 I give them my code and am told that it’s after 10:30 so they don’t sell breakfast… I explain that I understand this but that I’ve been waiting for nearly 10 minutes if not 10 minutes and that it was an order ahead placed at 10 so that when I made it to Hope it would be ready. I’m told again that it doesn’t matter that it’s after 10:30 and that there is nothing they can do for me I can’t get anything to substitute I can’t get my drinks nothing and was told it wasn’t their problem about getting my money back or getting me my order since it was no longer breakfast… Is this establishment not making their order aheads when they come in? If I order breakfast at 10 and it’s made within the 30 minutes of it coming in then why does it matter if it’s no longer breakfast when I get there if my BREAKFAST is already ready then you don’t need breakfast out to get me my order. Is it being made and then thrown away right at 10:30? Was someone in there enjoying my food I paid for? Just very rude, unprofessional and I ended up not having time to stop anywhere else and get food so it ended up being almost 5pm before I got to eat that day because they wanted to be LAZY and RUDE. I have managed a McDonald’s, I have also ran a Taco Bell and a Sonic so I know better. I did go in and cancel my order but I wasn’t able to get back my daily deal or points used and it doesn’t give me my food I paid for and wanted/needed then or fix the terrible experience. Management needs a huge overhaul there is no care, respect, control or management there most of the employees are rude look like they couldn’t be bothered to help you and hate their life and job and that you coming there is an inconvenience and just very unprofessional. I don’t know that I’ll be back after this last incident. I went out of my way to go to this particular McDonald’s because they carry the biscuits and gravy which I can eat with my messed up teeth and the closer McDonalds don’t. I even explained everything to them and just kept being told they couldn’t do anything for me and it was after breakfast that I was just out of luck on my order. Unacceptable. If I ordered it before 10:30 and paid for it it doesn’t matter if I get there at 10:30 my food should have been prepared before 10:30 and was ordered and payed for before then so there shouldn’t be any issue with someone putting up a little later if their order is made ahead as it’s supposed to be.
  • SD
    Shawn Davis
    Oct 27, 2025
    2.0
    Ordered our food at 3:45 pm. Waited 15 minutes for it. People who orderd after us received their food. After inquiring about our food, found out it was given to other customers. We were asked "did you pay for it"? Um, how do I have a receipt if i didn't pay for it ? Employee came over to other customers and took the food and went behind the counter. Tables messy, drink area sticky and gross. Only good thing about this experience was the restrooms were clean and well maintained. Confirms why I'm not a fan of any Mcdonald's.

Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 1601 N Hervey, Hope, AR?

Delivery is available daily from 5:00 AM to 1:00 AM.

During what hours is the McDonald's drive-through open?

The drive-through is open every day from 5:00 AM to 1:00 AM.