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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers reported inconsistent service quality, with some praising quick and friendly service while others experienced rudeness and mistakes in their orders.
Food Quality
There were numerous complaints about food quality, including cold and old items, incorrect orders, and issues with missing ingredients.
Cleanliness
While some customers noted cleanliness in the dining area and restrooms, others reported unsanitary conditions, including dirty restrooms and food preparation areas.
Drive-Thru Experience
The drive-thru service received mixed reviews, with some customers experiencing long wait times and order inaccuracies, while others found it efficient.
Customer Loyalty
Despite the issues, many customers expressed loyalty to the brand, often citing it as a favorite for family meals, especially for children.
TW
The Whaleys
1 day ago
1.0
This place like all Donald's sucks.
RP
Ryan Phillips
Nov 13, 2025
5.0
It's McDonald's! Quarter Pounder with Cheese and some Hot fries!
TH
Taylor Haile
Nov 6, 2025
5.0
We had super quick service, the workers were all very kind and helpful, the food came out quick and fresh, everything in the restaurant was very clean and well maintained.
CH
Cindi Hensley
Oct 15, 2025
3.0
Half the time theyvdontbmake tue food right
TS
Terry A Shackelford
Oct 14, 2025
5.0
Service was very quick. We dined in so a worker brought us our order and came back later to make sure everything was correct. The restaurant are was clean and so was the ladies bathroom. Even the parking lot was trash free. I would definitely stop here again.