Wendy's

4.1
1328 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1924 S Zero St, Fort Smith, AR
72901, United States

Hours

Reviews

4.1
1,328 reviews
5 stars
648
4 stars
354
3 stars
192
2 stars
51
1 star
83

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of experiences with service, ranging from friendly and helpful staff to rude and unprofessional behavior, particularly from management.

Order Accuracy

Many customers experienced issues with incorrect orders, including missing items and wrong food preparation.

Food Quality

While some customers praised the food as hot and fresh, others complained about stale or cold items, particularly fries and burgers.

Cleanliness

Several reviews highlighted unsanitary conditions in the restaurant, including dirty dining areas and improper food handling practices.

Speed of Service

Customers frequently noted slow service times, especially during busy hours, with some reporting long waits for their orders.
  • KW
    Kayla Woods
    Nov 11, 2025
    5.0
    Breakfast was fresh and delicious and came out fast!
  • CC
    Cosminox
    Oct 29, 2025
    1.0
    Normally I don't give one stars, but considering I've had something go wrong consistently every time I'm there whether it was them running out of most product and not closing down the store or me getting food poisoning, I have to share my experience. My most recent experience is getting food poisoning that has me sitting on my throne consistently for days, calling out of work and trying to recover. I don't know if it's me arriving at the worst possible time or what, but I've had consistently worse experiences with Wendy's. At least the food tastes good though.
  • GS
    Gary Silver
    Oct 2, 2025
    1.0
    Rude employee
  • RW
    Randy Waldroupe
    Sep 26, 2025
    5.0
    The food here is great. The service is excellent. This is the best local Wendys. I would recommend this location for your next Wendy's cravings.
  • SR
    Shasta Rush
    Aug 30, 2025
    1.0
    The three I encountered were amazing, super nice and fast service the burgers were good but the baconator fries were sad

Frequently Asked Questions About Wendy's

Is Ft Smith Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.