At Wendy’s in Fort Smith, AR we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Fort Smith, AR hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Customers frequently reported slow service, rude staff, and incorrect orders, leading to a negative dining experience.
Cleanliness
Multiple reviews highlighted unsanitary conditions in the restaurant, including dirty floors and restrooms.
Food Quality
While some customers enjoyed the food, there were consistent complaints about cold, stale, or improperly prepared items.
Management Concerns
Several reviews pointed to poor management practices, including staff miscommunication and lack of organization.
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David Wyman
Feb 17, 2026
5.0
Value meal hit the spot.
KT
Kelly Family Travels
Feb 15, 2026
3.0
I know it’s Wendy’s so I was a little more lenient on fast food with the stars. I have to say it was quite an experience. We went to register to place our order, took a little bit for us to know who was the one to give the order to out of three employees standing. No one greeted us. When my husband said he wanted a single with cheese - the lady said “A SINGLE WHAT?!?” The only item on the menu over of 50+ items with “single” in it’s menu name is a Dave’s Single Burger ( flagship burger of the brand). Not a biggie, maybe she was new. Next, the manager loudly told the staff to “not take any more orders through the lobby, tell people the lobby is closed-drive thru only -they will understand because we are short handed “. There was a male cook,three women and the manager. There was just one couple in the restaurant and two cars in the drive - hardly a rush. Then, they were loudly talking about things they were out of like onions, etc. We were shorted a burger so we had to wait for a Door Dash order to finish before we received our’s. That gave me time to see how bad the floor looked behind the counter. The drink dispenser was dirty & my husband said the restroom was nasty. I know it’s fast food but Wendy’s does a standard of cleanliness & professionalism to a point. We sadly will not return to this location. I think we will just stick with the Van Buren location.
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Susan Bryant
Feb 13, 2026
4.0
It's Wendy's.
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William Miller
Feb 13, 2026
2.0
Today the hamburger was great but the fries was under cooked and cold. They used to have the best tea in town but they must have changed brands because today it is horrible and very weak. Do better Wendy's. Pitiful today.
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Nathan Lincoln
Feb 11, 2026
1.0
Took 15+ minutes waiting for food twice in a row… in the drive thru…