Wendy's

4.0
1404 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1000 Towson Ave, Fort Smith, AR
72901, United States

Hours

Reviews

4.0
1,404 reviews
5 stars
650
4 stars
372
3 stars
199
2 stars
83
1 star
100

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service, with some praising friendly staff while others reported rudeness and poor handling of orders.

Food Quality

Inconsistent food quality noted, with some customers receiving cold or incorrect orders, while others enjoyed fresh and tasty meals.

Cleanliness

Concerns raised about cleanliness in the dining area and food preparation, with reports of dirty conditions and unsanitary practices.

Speed of Service

Service speed is a common complaint, with long wait times reported in both drive-thru and dine-in experiences.
  • RL
    Robbie Lear
    Dec 29, 2025
    5.0
    Really I had a crush on a girl that works there
  • JJ
    Jennifer
    Oct 21, 2025
    2.0
    They parked me and forgot about me....worst experience I have ever had here.
  • MW
    Megan Woods
    Sep 26, 2025
    1.0
    Foods always cold and while I was inside getting my food my license plate got stolen horrible location
  • SE
    Shamika Edwards
    Aug 30, 2025
    1.0
    Customer service was a 0/1 stars. I went back to Wendys to return my food for a refund, and the older lady went in the back to get the shift manager. The shift manager told me that i had to wait until Monday for the General Manager to refund me because the policy had change on refund. The shift manager didn't offer to cook my food fresh. Instead, as a paying customer i had to ask myself. Poor customer service, lack of professionalism, gaslighting me from the moment I "asked for a refund. Do unto others as you'd like others to do unto you. No matter what your job title or role set high expectations because you never know when opportunities for something greater is in front of you. I'll never go to this location again.
  • CC
    Cosaundra Chapple
    Aug 7, 2025
    2.0
    The burger are smaller and the patties have changed.

Frequently Asked Questions About Wendy's

Is Ft Smith Ii Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for Wendy's at 1000 Towson Ave, Fort Smith?

Wendy's at 1000 Towson Ave is open daily from 6:30 AM to midnight.