Subway

3.6
591 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Fort Smith Subway® Restaurant at 4700 Towson Ave brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughAvailable

Location

Subway
4700 Towson Ave, Fort Smith, AR
72901, United States

Hours

Reviews

3.6
591 reviews
5 stars
245
4 stars
128
3 stars
63
2 stars
35
1 star
120

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised the friendly and helpful staff, others reported rude behavior and poor service, particularly during busy times.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about freshness, portion sizes, and incorrect orders.

Wait Times

Customers frequently mentioned long wait times, both for in-store orders and drive-thru service, often leading to frustration.

Hygiene Concerns

Several reviews raised concerns about cleanliness, including issues with food preparation areas and visible mold in ice machines.

Management Issues

There were complaints about management practices, including understaffing and lack of training for employees, which contributed to poor service experiences.
  • JS
    Jeniffer Sears
    Nov 10, 2025
    5.0
    This team is always friendly even when busy. They work really hard and make me feel welcome every time I come through the door. Keep up the great work ladies.
  • HW
    Heaven White
    Oct 11, 2025
    5.0
    Tabitha helped me at the subway on Towson. And she was extremely sweet and was very quick to helping me and I will be coming back again!! Thank you Tabitha my salad was great!! :)
  • MM
    Melissa
    Sep 20, 2025
    5.0
    On 9/20 Cassidy and Rachael were working together in the evening, and the customer service was top notch. I've been in a few times with these two working. They're always very friendly, and always working when I come in the door. They really deserve kudos.
  • RC
    Rayla Cass
    Sep 14, 2025
    1.0
    I recently visited the Subway on Towson Ave in Fort Smith, and while the customer service was acceptable, the quality of the food was very disappointing. The onions were overly watery, and all of the vegetables had been sliced so thin that they were completely demolished. On top of that, the staff seemed very uncomfortable adding an acceptable amount of veggies to the sandwich. This left the food with no real flavor and a presentation that was embarrassingly unacceptable. Unfortunately, based on this experience, I will not be visiting this location again.
  • AG
    Aaron Griffin
    Sep 2, 2025
    1.0
    Took FOREVER and DISGUSTING . Waited about 20 min in line while Watched the employee make about a dozen sandwiches ahead of mine. Never switched gloves the entire time while touching different meats, cleaning stuff, touching ovens and bread trays, etc… all the vegetables looked like they were cross contaminated. Whole line just looked like a mess. This will be the last time I ever patronize subway.

Frequently Asked Questions About Subway

Where is the Subway restaurant located?

The Subway restaurant is located at 4700 Towson Ave in Sebastian, Fort Smith, AR 72901, USA.

What are the operating hours of the Subway on Towson Ave?

Subway at 4700 Towson Ave is open Monday to Friday from 8:00 AM to midnight, Saturday from 9:00 AM to midnight, and Sunday from 9:00 AM to 11:00 PM.