Subway

3.7
498 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Fort Smith Subway® Restaurant at 4700 Grand Ave brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughAvailable

Location

Subway
4700 Grand Ave, Fort Smith, AR
72904, United States

Hours

Reviews

3.7
498 reviews
5 stars
232
4 stars
99
3 stars
48
2 stars
25
1 star
94

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service is inconsistent, with some employees being friendly and attentive while others are rude and dismissive.

Order Accuracy

Many customers reported issues with incorrect orders, both in-store and online, leading to dissatisfaction.

Food Freshness

There are mixed reviews on food quality, with some customers praising freshness while others noted old or poorly prepared ingredients.

Staffing Issues

Customers frequently mentioned understaffing, leading to long wait times and poor service during busy hours.

Cleanliness

Several reviews highlighted cleanliness issues, particularly with food preparation areas and overall store hygiene.
  • IP
    Ivan Paul
    Dec 30, 2025
    2.0
    This particular store is a block from my house. When I first started going, the service, food, and atmosphere were really good. However, over the last two years, everything has started to decline. I was in there just the other day. The lady behind the counter was really no help. She had no idea what went on my sandwich, wasn't listening to what I was saying and almost got everything wrong. The friend I brought with me had to repeat herself several times and the lady still started building the wrong sandwich. The young man that was working almost put the wrong sauce on my sandwich because someone put the wrong labeled lids on the tubes. She was supposed to be training him, yet she wasn't paying attention to him at all when he was asking for her help with something on the register. This store is also notorious for getting online orders wrong. I love using the app. However, this store has severely messed up my online order every single time. I'm almost to a point of never going back.
  • RC
    Robert Church
    Dec 20, 2025
    3.0
    The girl that served me was not very friendly. Sandwich was ok, Nothing special.
  • AA
    Alexis Arias
    Nov 16, 2025
    4.0
    Ash or Ashley was the nicest, most knowledgeable, and super attentive. I’ll go out of my way to come to this Subway location. 🙌🏼
  • MA
    Makayla Archie
    Nov 12, 2025
    1.0
    Came in with no greeting and no question if I was ordering or not. I've been to other subway that does better then one here at grand. Do better
  • JG
    Jimmie Grimes
    Nov 8, 2025
    1.0
    Meatball marinara was cold ordered extra meatballs got less than a regular order, ordered on the app and still had to wait for my food just to watch the employee take it off the shelf where it had been sitting no telling how long the subway on Grand Ave in fort smith has to be the worse one I have ever been in period.

Frequently Asked Questions About Subway

Where is Subway located in Fort Smith?

Subway is located at 4700 Grand Ave, Suite B, Sebastian, Fort Smith, AR 72904.

What are the operating hours for Subway on weekdays?

Subway is open from 8:00 AM to 12:00 AM (midnight) Monday through Friday.