Sonic Drive-In

3.6
990 reviews

About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Fort Smith, AR. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 4730 Grand Avenue for the ultimate SONIC experience!

Location

Sonic Drive-In
4730 Grand Avenue, Fort Smith, AR
72903, United States

Hours

Reviews

3.6
990 reviews
5 stars
399
4 stars
203
3 stars
147
2 stars
76
1 star
165

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported slow service, long wait times, and frequent order mistakes.

Food Quality

Several reviews mentioned poor food quality, including cold, overcooked, or incorrect items.

Staff Attitude

There were multiple complaints about rude or unprofessional staff interactions.

Positive Experiences

Despite the negative feedback, some customers praised specific employees and enjoyed their drinks.
  • SS
    Sam Scott
    Dec 26, 2025
    1.0
    the employees are incompetent and every single time i order something is wrong, the managers are rude.
  • SP
    scrappy pupper
    Dec 24, 2025
    1.0
    Ordered from here twice using door dash. The first time, two days ago, I ordered my child's favorite food and favorite drink, and I got a cheeseburger and my favorite drink, a cherry coke. I really only wanted the drink and had been craving it all day. Driver arrives, there's only my food, and my child's drink and no sticker seal on the bag. My kiddo did not get her food, I did not get the only thing I wanted, and nobody is going to eat what's in the bag because no sticker seal. Sorry to the trustworthy and clean drivers, I have just seen too many animals in drivers cars and animals are NOT clean. Call door dash customer service and get a full refund. Trash the food, order something else from somewhere else and wallow in disappointment. Well, I ordered again today. Same exact order as last time. My child's favorite food and drink, and just a regular cheeseburger and a cherry coke. I still want a cherry coke. It's been poking at my brain and taste buds for two days now. Order is delivered, and it's wrong. Kiddo didn't get the onions she asked for, and my cherry coke was literally water with a little bit of cherry flavor in it. The only thing I was looking forward to was not right. Kiddo is happy to live without onions, but prefers them. I would not be complaining right now if it were just onions one time. But this wasn't just onions, and it wasn't one time. Literally the only two times I've ordered from this location and it's been all screwed up both times. Thankfully door dash gave me a refund for the drink. I do not recommend this place, I will not order from here again. But seriously, all I want is a cherry coke.
  • BD
    Brooklyn Dunn
    Dec 6, 2025
    5.0
    Go here every single day for drinks and I love the employees they're amazing 👏🏽
  • DH
    Debbie Hooten
    Nov 11, 2025
    5.0
    Quick service and nice people..
  • DH
    Dakota MF House
    Nov 4, 2025
    1.0
    I’ve given this store more than enough chances, and they keep screwing up every single time. It’s honestly pathetic at this point — they can’t seem to get anything right. I’ve even gone as far as contacting the manager to complain, and they offered me a $25 gift card just to shut me up, but of course, I never even got that. What kind of joke of a business does that? Every order I get is wrong — missing items, wrong food, and they can’t even toss in the condiments I specifically ask for. The management here clearly doesn’t care about customers at all. It’s run like a circus with no one in charge who knows what they’re doing. This place seriously needs new management