Service Speed
Customers frequently reported long wait times for orders, often exceeding 20 minutes, with some experiencing delays of up to 30 minutes.
Order Accuracy
Many reviews highlighted issues with incorrect orders, including missing items and wrong food being served.
Food Quality
Several customers complained about food being cold, undercooked, or poorly prepared, with specific mentions of soggy fries and burnt items.
Customer Service
While some staff were noted as friendly and helpful, numerous reviews criticized the overall service quality, citing rudeness and lack of responsiveness.
Cleanliness and Maintenance
There were mixed reviews regarding cleanliness, with some praising the environment while others noted issues with food quality and equipment, such as bad-tasting water.