McDonald's

3.7
2084 reviews
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Business Details

5712 Kelley Hwy, Fort Smith, AR
72904, United States
(479) 709-9107
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5712 Kelley Hwy, Fort Smith, AR
72904, United States

Hours

Reviews

3.7
2,084 reviews
5 stars
828
4 stars
466
3 stars
380
2 stars
144
1 star
266

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported poor service, including rude staff, incorrect orders, and long wait times.

Food Quality

Several reviews mentioned cold or poorly prepared food, with complaints about the freshness and quality of items.

Cleanliness

Customers expressed concerns about the cleanliness of the restaurant, particularly the restrooms and dining area.

Positive Staff Interactions

Despite the negative feedback, some customers highlighted friendly and helpful staff members who provided good service.

Inconsistent Experience

Overall experiences varied greatly, with some customers enjoying their visits while others had significant issues.
  • GG
    Good
    1 day ago
    1.0
    JUST SHUT THIS PLACE DOWN this place is the definition of UNDERSTAFFED they missed my order which I ordered 30 minutes ago fast food? naaaa how about slow food, which is a better name. If I could rename this restaurant I would rename it “McSlowanld’s”. Anyways, chicken was dry, bun was stale, guy giving my order smelled like cigs, only a few people running the restaurant, slow to react, everyone inside was up at the counter waiting for someone to give them their food, looked like a auction to receive the food they order last week, and they were rude.👍
  • JT
    Joshua Tran
    1 day ago
    1.0
    I had to wait 45 minutes for dine in just for a snack roll👎
  • CC
    Chasity
    1 day ago
    1.0
    Put in a breakfast order nearly 30 minutes in advance, get to the window the old white lady with blue eyes was rude as hell saying they cant make it and she can either cancel it or get the manager, she wouldn't give me a receipt saying it's canceled and was overall just being mean. My husband went inside to try and get a receipt, waited at the counter to which no one came up to and all he heard was multiple of the workers loudly yelling and talking shit about many customers. I get its fast food but i worked service industry for years and years and I could never imagine being so hateful and distasteful. Do better.
  • CC
    Cheyenne Cole
    Nov 12, 2025
    1.0
    Lately every time I’ve gone here since Kendra left. This McDonald’s went down hill, the workers are rude, long wait times even if you order ahead. There’s been a couple time where they messed up my order and frankly, either the owners or corporate needs to do something about the staff there. It was a lot better back then.
  • TJ
    Tuesday Johnson
    Oct 14, 2025
    1.0
    I went in to eat but used the restroom first and just from going into the restroom I just left afterwards didn't even get food. The restroom was disgusting. The toilet was gross. You can tell it hasn't cleaned in a very long time Sink was gross trash overflowing. Won't be going back to this McDonald's.
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Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's at 5712 Kelley Hwy, Fort Smith, AR?

McDonald's at 5712 Kelley Hwy is open daily from 6:00 AM to 11:00 PM.

What time does the drive-thru open and close at this McDonald's location?

The drive-thru is open every day from 5:00 AM to midnight (12:00 AM).