Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.7
1,518 reviews
5 stars
591
4 stars
370
3 stars
266
2 stars
90
1 star
201
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported slow service, incorrect orders, and rude staff, particularly in the drive-thru.
Food Quality
Many reviews mentioned cold or poorly prepared food, with several instances of missing items in orders.
Cleanliness Concerns
Several customers noted that the restaurant, including bathrooms and play areas, was not clean during their visits.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and enjoyed the food, especially in comparison to other locations.
Family Friendly
The play area for children received positive remarks, making it a popular choice for families.
- JDJamie DeTorres3 days ago1.0The McDonald’s in Greenwood at least understands their own broken app system. When the codes don’t work, the managers usually honor the deal because they know the tech is trash. The Broken Hill location? Completely different story. My app pulled the deal up just fine, but at the window they told me “server error” and insisted it was my app, not their system. I explained that if I refresh the code it locks me out for 15 minutes, and I don’t have time to sit in the lot and babysit an app. I asked if I could just pull around and have someone try to scan it from another register and was told, “We don’t have scanners.” When my spouse worked at McDonald’s, every register had a scanner. I even said, “If it says server error, that sounds like a backend issue, not my phone,” and the manager still refused to do anything and stayed very rigid and dismissive. I get that tech fails, but the lack of basic customer service and problem-solving is the real issue. The Greenwood store will try to make it right; this one just shrugs and blames the customer. To add insult to injury, they got the order wrong as well. And honestly, I’m not sure why I even came back after they double charged me back in July, made me jump through hoops, and still haven’t refunded the $32 and change.
- EBEmma BreezeNov 16, 20251.0They literally never have any salt on their fries, and if you ask for extra salt, it doesn’t matter, there’s still zero salt.
- MRMargarita RamirezNov 2, 20251.0Terrible service at the 71st Street. They got my order wrong, then they didn't have any ketchup to serve me. I asked at the counter and they gave me four packets and told me they were out. Other customers arrived and they were given a handful of ketchup. Horrible people.
- DLDale LucidOct 27, 20251.0How convenient that they "can't get mobile orders" so can't redeem Monopoly prizes or exclusive savings. The only things that makes their food affordable!
- BBBlessingsOct 22, 20251.0The manager woman with glasses she hide the monopoly ticket and on the app and the customer service that I call a report her .all confirm that if I order the food with monopoly ticket they available anytime and she state:not all is available I’m the manager and I decide it..I know is silly but my boys they look for this and I missing I not go there not more She keep the monopoly for her very sad
Frequently Asked Questions About McDonald's
What are the opening hours of McDonald's dine-in service in Fort Smith, AR?
McDonald's in Fort Smith, AR is open daily from 5:00 AM to 11:00 PM for dine-in service.
When is McDonald's drive-thru available?
The drive-thru is open Monday to Wednesday and Sunday from 5:00 AM to 11:00 PM, and from Thursday to Saturday it is open from 5:00 AM until midnight.
What delivery options does McDonald's in Fort Smith offer?
McDonald's offers delivery with options including same-day and no-contact delivery services.
How can I order McDonald's food for delivery or pickup in Fort Smith?
You can order through the McDonald's App available on iOS and Android, or online via their delivery URL: https://mcdonalds.order.online/business/-5579.
What payment methods are accepted at McDonald's Fort Smith location?
McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does McDonald's Fort Smith offer any loyalty rewards programs?
Yes, customers can earn points for free food through the MyMcDonald's Rewards program.
Is WiFi available at McDonald's in Fort Smith?
Yes, WiFi service is available at this McDonald's location.
What nearby restaurants can I visit around McDonald's Fort Smith?
Nearby dining options include Fianna Nutrition, El Super Taco, Mai Pad Thai Cuisine, Domino's Pizza, Krispy Krunchy Chicken, and Taco Bell, providing a variety of cuisines.
Are there any nearby spots for beauty and wellness near McDonald's Fort Smith?
Yes, nearby you can find Top Nails, Twilla MedSpa, Nail Designs, and Fantastic Sams for nail, hair, and skin care services.
What convenient services and locations are close to McDonald's Fort Smith?
Close by are Armstrong Bank and First National Bank of Fort Smith for banking needs, Circle K convenience store and gas station, and the park Columbus Acres for outdoor activities.