Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.7
2,037 reviews
5 stars
777
4 stars
463
3 stars
384
2 stars
148
1 star
265
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported frequent issues with incorrect orders and misunderstandings regarding meal sizes.
Service Speed
Numerous reviews highlighted long wait times in both the drive-thru and inside the restaurant, with some customers waiting over 30 minutes for their orders.
Food Quality
Several customers expressed dissatisfaction with the quality of food, mentioning cold, old, or poorly prepared items.
Customer Service
Feedback indicated a mix of experiences with staff, ranging from friendly and helpful to rude and dismissive.
Cleanliness
Customers noted that the restaurant's cleanliness, particularly in the lobby and bathrooms, was lacking.
- BVBilha ValdezNov 17, 20251.0I went to get food at 10pm as it states in their hours they don’t close till 11pm on a Monday night. Showed up and they had cones placed in front of both drive thrus and a truck placed so that you couldn’t access it. The employees were just outside by the dumpsters smoking. Please fix your hours of operations to match what hours people can show up and still get service please.
- CFCharles FredericksNov 17, 20251.0Went to order used points to redeem but lost them for 7 days due to no communication bout maintenance instead of closing off parking lot they waste your time and points
- RIRosa IselaNov 5, 20251.0After dealing with corporate because of there hateful staff and inaccurate order. I was supposed to get burgers remade but Yaneli the manager wouldn't remake my order. Her excuse was that it had to be done inside the building but when I was on the phone with the GM, she said to come through the drivethru. I just count it as a loss since this place doesn't care what corporate says. STAY AWAY FROM THIS PLACE.
- LMLex MarquiNov 4, 20251.0The rudest night shift in fort smith. Serves raw burgers with no care about food safety. Absolutely the worst costumer service I’ve ever had in my life. I do not recommend this McDonald’s at all. Will also be reporting to corporate about this crew and their food quality.
- MGMiranda GrissmanOct 23, 20251.0The guy at the drive-thru said my meal would have Monopoly pieces — it didn’t. The lady at window two just shrugged. If you’re out, fine, but don’t upsell and mislead people. Took the fun out of it for my kids. Very disappointed.
Frequently Asked Questions About McDonald's
What are the regular operating hours of McDonald's at 4800 Towson Ave, Fort Smith?
McDonald's is open from 5:00 AM to 11:00 PM Monday through Wednesday and Sunday. From Thursday to Saturday, it remains open 24 hours a day.
What are the delivery hours for this McDonald's location?
Delivery is available from 5:15 AM to 10:45 PM Monday through Wednesday and Sunday, and from 5:15 AM to 12:30 AM Thursday through Saturday.
Does this McDonald's offer a drive-thru? What are the hours for drive-thru service?
Yes, this location has a drive-thru. It operates from 5:00 AM to midnight Monday through Wednesday and Sunday. On Thursday through Saturday, it is open 24 hours.
What services does McDonald's at 4800 Towson Ave provide?
This McDonald's offers drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi services.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
How can I order McDonald's food online or via an app for this location?
You can order online at https://mcdonalds.order.online/business/-5579 or via the McDonald's App available on the Apple App Store and Google Play Store.
Are there any nearby fast food options besides McDonald's?
Yes, nearby fast food options include Little Caesars Pizza, Long John Silver's, Taco Bell, Arby's, and Subway, providing a variety of cuisines.
What nearby places can I visit before or after dining at McDonald's?
You can visit Ashbrook Apartments as a landmark, or shop at Crane Clothing Co. and Towson Pawn Too, which are nearby and provide shopping and fashion experiences.
Is there any nearby medical facility if I need assistance near the McDonald's location?
Yes, Mercy hospital and Mercy Clinic Primary Care - Towson are nearby medical centers available for health and medical needs.
Can I earn rewards or get special offers when ordering at this McDonald's?
Yes, through MyMcDonald's Rewards you can earn points for free food. More information is available at https://www.mcdonalds.com/us/en-us/mymcdonalds.html.