Dunkin'

3.8
804 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Fort Smith, AR for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
7401 Phoenix Ave, Fort Smith, AR
72903, United States

Hours

Reviews

3.8
804 reviews
5 stars
394
4 stars
148
3 stars
90
2 stars
46
1 star
126

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, while others reported rude behavior and poor service.

Food Quality

Mixed reviews on food quality; some enjoyed the breakfast items and coffee, while others complained about cold or poorly prepared food.

Order Accuracy

Frequent complaints about incorrect orders and items being out of stock, leading to customer dissatisfaction.

Cleanliness and Environment

Some customers noted cleanliness and a pleasant atmosphere, while others mentioned issues like trash odors and unsanitary conditions.

Donut Availability

Several reviews highlighted disappointment over the lack of available donuts, especially during peak hours.
  • GN
    Gabriella Negron
    1 day ago
    2.0
    The teenagers working did not make our drinks right and had to look up recipes. They shut down the kitchen an hour early. Never coming before closing again!
  • GH
    GenXZ Holdings
    1 day ago
    4.0
    My review is for a specific Dunkin employee —DJ. I received excellent, courteous service! Some other reviews have noted poor customer service and, I would agree, depending on the individual encountered. The Dunkin employees at this location are typically unfriendly and lack good customer service skills. However, to my surprise one day, I meant DJ at the window. D.J. Was very friendly, courteous, and professional. I received atypical service with DJ — I prefer Dunkin over Starbucks coffee but the customer service at these two local business are night and day.
  • CC
    Colton
    Nov 16, 2025
    1.0
    There is no words in the english dictionary that describes how disgusted i am. The service was horrible, you know what horrible is a understatement. Firstly the person taking my order had a horrible attitude, was severely impatient. So after ordering i pulled up too the window of the drive through, Where he read my order outloud THREE TIMES after “Confirming” that the order was right, (he looked through the bag himself) So i took the bag and looked through it myself when i found that i was missing a sandwich, i asked for it politely with manners, for him to reply with “You were not charged for it so your not getting it” The said sandwich was literally on the receipt and he was trying too refuse too give it too us. So after i got the sandwich with an argument and me having too pay for it AGAIN even though it was on the receipt. I thought i had everything so i pulled off into a parking spot and i went too distribute the food when i realized i was missing a bagel that was for a THREE year old who was sick and could only really hold down the said bagel due too a weak stomach and throwing up. So me being so frustrated i just didnt go back in and decided too go somewhere else for his food, he had too wait another 45 minutes too eat and was crying about how hungry he was. Then after that i went too eat my sandwich and noticed it had cheese after me eating half of it, when I said im severely allergic too cheese directly too the person that took the order. Now im sick! (this hurts me too write this because dunkin is my favorite food chain)
  • AC
    Angelia Christian
    Nov 12, 2025
    1.0
    This is my second time at Dunkin and their is always a long strand of hair in my drink ☹️won’t be coming back !
  • AW
    Athena Watkins
    Nov 6, 2025
    5.0
    Shae was beyond pleasant very sweet and amazing customer service as well as very professional and friendly highly recommend

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Fort Smith, AR?

Dunkin' in Fort Smith, AR is open daily from 5:00 AM to 8:00 PM.

What special drinks are available during the holiday season at Dunkin'?

During the holiday season, Dunkin' offers the new Cookie Butter Cloud Latte, the return of Peppermint Mocha and Toasted White Chocolate Signature Lattes, and a new Berry Sangria Refresher.