Chipotle Mexican Grill

4.1
854 reviews
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Business Details

915 E Oak St, Conway, AR
72032, United States
(501) 504-2416
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Conway is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
915 E Oak St, Conway, AR
72032, United States

Hours

Reviews

4.1
854 reviews
5 stars
484
4 stars
168
3 stars
68
2 stars
43
1 star
91

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted the restaurant's unsanitary conditions, including dirty tables, floors, and bathrooms.

Food Quality

Customers reported inconsistent food quality, with issues such as undercooked rice, small portions, and unappetizing flavors.

Customer Service

Service experiences varied widely, with some praising friendly staff while others reported rude behavior and poor handling of orders.

Portion Sizes

Many customers expressed dissatisfaction with the portion sizes, noting they were often smaller than expected for the price.

Overall Experience

Overall, the location received mixed reviews, with some customers enjoying their meals while others vowed not to return due to various issues.
  • MN
    Mariana Nichols
    Oct 10, 2025
    5.0
    I just want to say we arrive and I can tell they are under staffed, the pretty girl that was there helping did it all by herself(I think her name is Christine(dark hair make up was on point), didn’t catch her name but girl you did that!!!! Thank you for still smiling even though you were under a lot of pressure!
  • MD
    Meredith Donnow
    Oct 6, 2025
    1.0
    The food quality has gone completely down. This will be my last order from Chipotle. The last four times I've gotten something from them something has been not cooked enough or not cooked at all, this time it was the rice still very crunchy. If I knew I'd get a refund I drive the 30 minutes back to town, but getting someone on the phone to see if I get a refund is impossible. Deleting the Chipotle app now and never ordering it again. A waste of $14.
  • AW
    Abigail Whitehead
    Sep 17, 2025
    1.0
    The worker was literally braiding her hair over the food with gloves on and I didn’t see her take them off. Absolutely disgusting!
  • BL
    Betty Lou
    Sep 14, 2025
    1.0
    Placed an online order. Had to keep going back into the restaurant to get things like napkins & plasticware they didn’t put any in the bag. I thought my food was good til I found a really long string of brownish color hair in my food, which made the food disgusting. I’ll never eat at the Conway location again they are too careless.
  • KM
    Karina S (M)
    Sep 10, 2025
    5.0
    Clean and tasty ! Steak is good
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Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill in Conway offer?

Chipotle Conway offers Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads with customizable options.

What are the operating hours of Chipotle Mexican Grill in Conway?

Chipotle Conway is open daily from 10:45 AM to 11:00 PM.