Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported slow service, incorrect orders, and understaffing, leading to frustration and dissatisfaction.
Food Quality
Many reviews mentioned cold, stale, or poorly prepared food, with specific complaints about fries and incorrect items in orders.
Cleanliness
Numerous customers noted dirty dining areas and restrooms, contributing to a negative overall experience.
Staff Attitude
While some reviews praised friendly staff, many others reported rude or dismissive behavior from employees, particularly in handling complaints.
DO
Dan Otto
1 day ago
5.0
Good McDonald's to visit.
CB
Cody Brooks
2 days ago
1.0
On March 1st at approximately 9:15 p.m., I visited the drive-through at McDonald’s and was deeply disappointed by the level of service I received.
From the moment I reached the window, the interaction felt rushed and dismissive. I was made to feel as though my presence was an inconvenience rather than a paying customer. The employee handling my transaction returned my change in a careless manner, effectively tossing it into my hand, and my food was handed out abruptly with little regard for professionalism.
In addition, the employee’s demeanor and conduct at the window appeared erratic and unprofessional, which only reinforced the sense that there was no active supervision or standard being upheld during the evening shift.
I fully understand that late-night shifts are often staffed by younger team members. However, that reality makes strong leadership and oversight even more critical. A brand as globally recognized as McDonald’s should demonstrate consistent standards of courtesy, composure, and operational discipline at all hours of business.
This experience did not reflect the level of professionalism one would expect from an organization of this scale. I hope this feedback is taken seriously, as maintaining brand integrity depends on consistent leadership and accountability across every location and shift.
SS
scottydaniel100
4 days ago
1.0
Worst McDonalds ever, doesn't matter if you order 15 min before arrival or at the drive through you will wait every single time for 10 to 20 min. And good luck having your order right or fresh. Workers slink around in the lobby or visit at tables staring at lines of people waiting on food. As in the picture there are cars backed up all the way to the window. They should not be considered FAST food at all.
CD
Conner Dale
Feb 2, 2026
2.0
no one working front resgister and I see them in the back having trouble with remembering what bag was sitting there first/the longest. just wow
JS
Jose Saenz
Feb 1, 2026
1.0
We got one order, cheeseburgers seemed a bit off and like overcooked. Everything else was fine. Second one we ordered on the Kiosk but wanted to pay with cash so we waited for someone to show up at counter.. Other people showed up and ordered their stuff so we went up only to be told they were understaffed and that they saw our order on the screen. So finally paid, got our stuff and left. Basically..
- They gave us 2 kids meals with fries upsides down. Niether one had apple slices.
-The kiosk things didn't print out the receipts, as usual.
-we were clueless on the kids toys since the wall wasn't updated with the new ones.
-Didn't have our sauces either.
Mehh.