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From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Bentonville is here with warmth and welcome. Panera Bread. Food as it should be.
Customers reported a decline in food quality, with issues such as stale bread, poorly made sandwiches, and unappetizing salads.
Customer Service
Many reviews highlighted rude and unprofessional staff, with complaints about poor service and lack of attentiveness.
Cleanliness
Multiple customers noted that the restaurant was dirty, with unclean tables and bathrooms, contributing to a negative dining experience.
Value for Price
Several customers expressed dissatisfaction with the high prices relative to portion sizes and food quality, feeling that the value has decreased.
AA
Ashley
Jan 3, 2026
1.0
“So They can’t warm My bread a girl just wants hot bread they said no and if you look on the poster, it says most of all food should taste great and be made the way you like it, but they didn’t make my bread hot so definitely not the way I like it. I’m pretty mad that ruined my day.” -reviewed by an 11 year old
BB
Bryana Bush
Dec 31, 2025
1.0
My son's mac and cheese was dried out and not how it normally is. Called to ask if I could come get a new/fresh mac and cheese and they said no because there wasn't a mistake made. I told them it was a quality issue and was still told no. I haven't been here in a while due to poor quality but decided to give it another chance as my son loved the mac and cheese. We won't be back. The place was deserted so I'm hoping they close soon and are replaced with something worth a damn.
GR
George William Raphael
Dec 1, 2025
1.0
Terrible experience at this location. First of all location is dirty, second when i approached the counter to order i saw a box literally on the floor and the bread was inside. However, I ordered a sandwich for dine in. First my name was not called so the sandwich was sitting on the counter and got cold. Second when i felt too much time passed and went to check i find my sandwich on the counter top and the top bun of my sandwich fell off and was sitting on the counter top near my plate. I talk to the lady making the sandwiches and told her that it was not me who made the top bun fall over the counter top. Especially since bottom of plates and bags touch that area, i expected her to make me a new one or apologize or something. Instead she tells me "yeah you can pick it up and take it". Very unprofessional and rude. Will not go back to this location. This happened on Monday Dec 1 2025 around 7:00 pm.
Hoping the review team see my review and check their cameras to see how people are being treated at this facility.
OO
OdeToSummerSun
Nov 30, 2025
2.0
The employees ignore the customers waiting at the counter. I watched one "They" employee walk away from a customer waiting to place an order. The customer even spoke to the "They" trying to get their attention, but "They" ignored the customer and walked to the back.
Don't even try to pickup your online order if the female with the longer brown hair working that area is in a foul mood. She'll tell one of the front counter slackers to hand your order to you...they in turn will begrudgingly give you your order after they slam it on the counter and walk away without a word.
No thanks. I'll take my money elsewhere from now on.
BB
Barnabas Bucao
Nov 25, 2025
1.0
This place isn’t it. $17 for a bowl of Mac and cheese and a drink? Apparently their prices have doubled over the last couple of years but there’s nothing particularly good or unique on the menu and it’s all more expensive than almost anywhere else. For the prices, you would expect gourmet food not frozen and reheated.
Also, pretty rude staff. When I placed my buzzer on the counter to pick up my food they corrected where I had placed it instead of just picking it up and putting in their designated spot that isn’t even visible from where I was standing. Truly horrible location.
Does Panera Bread Bentonville accept reservations?
No, Panera Bread Bentonville does not accept reservations.
What are the opening hours for delivery at Panera Bread Bentonville?
Delivery is available Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 7:00 AM to 9:00 PM.
Can I order online or use a mobile app for Panera Bread Bentonville?
Yes, you can order online or use the Panera Bread app available on iOS and Apple App Store to place your order.
Does Panera Bread Bentonville offer drive-thru and takeout services?
Yes, Panera Bread Bentonville offers both drive-thru and takeout services for customer convenience.
What payment methods are accepted at Panera Bread Bentonville?
Panera Bread Bentonville accepts American Express, Cash, Discover, Mastercard, and Visa for payment.
What types of meals are served at Panera Bread Bentonville?
They serve breakfast, lunch, brunch, and dinner.
What are some nearby places of interest around Panera Bread Bentonville?
Nearby places include Spherion Northwest Arkansas/Fort Smith (employment agency), Flowerama (flowers and gifts shop), and The Pilates Room (pilates studio and gym).
How can nearby places help me plan my visit to Panera Bread Bentonville?
You can visit Flowerama for gifts before or after your meal, or check out The Pilates Room for a workout. Also, employment agencies like Spherion Northwest Arkansas/Fort Smith are in the area if you have business nearby.
Is Panera Bread Bentonville suitable for casual dining?
Yes, Panera Bread Bentonville has a casual attire environment and offers a warm and welcoming atmosphere.
Does Panera Bread Bentonville offer complimentary amenities?
Yes, the location provides complimentary Wi-Fi for customers dining in or enjoying coffee.