McDonald's

3.5
1466 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
805 SW Regional Airport Blvd, Bentonville, AR
72712, United States

Hours

Reviews

3.5
1,466 reviews
5 stars
521
4 stars
312
3 stars
255
2 stars
116
1 star
262

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration.

Service Speed

Numerous reviews highlighted slow service times, with some customers waiting excessively for their orders.

Staff Attitude

Feedback indicated a mix of friendly and rude interactions, with some customers experiencing poor customer service from staff and management.

Food Quality

Several reviews mentioned inconsistent food quality, including cold or stale items, and incorrect preparation.

Cleanliness

While some customers noted cleanliness, others reported unsanitary conditions and a lack of attention to the dining area.
  • DR
    David Rowland
    Nov 15, 2025
    1.0
    Edit: Filled out the form the business linked. Spoke with a person in customer service. They said it was company policy, but “they were sorry I didn’t have a good experience.” So if you visit this location be sure to thoroughly inspect your food before taking a bite. I’ll just be skipping this one, though. It’s McDonalds. My only expectation is that they get order right, or fix incorrect order. They failed to meet this low bar. I ordered 2 Sausage egg McMuffins and 3 hashbrowns. Got two hash browns and 2 ham egg McMuffins. Bit into one of said McMuffins before I realized. Took food back with receipt for replacement. Lisa, the manager, would only replace 1 McMuffin because I “ate” the other one. As said I took a bite out of it and that’s when I realized it was wrong. Would not give the hashbrown. I guess because no “evidence” I didn’t eat it? Anyway, Lisa is NOT a good manager. Had to pay twice for one McMuffin and one hashbrown. Further evidence Lisa is not a good manager - after I explained the situation to her a second time, she acted like she was going to make it right. Then had the nice teenager at the window charge me while she hid behind the friers.
  • SR
    Sergio Reyes
    Nov 9, 2025
    2.0
    Charged me on my mobile app while saying they didn’t lady on the headset was rude and useless wanting me to re order something I got charged for November 9th 10:23 AM. Had to get out of my car and go inside to reclaim what was mine. Instead of it being a mobile order. I had to waste my time and go inside. Only useful one was the lady who helped me when did I go inside. Trying to charge me double for your mistakes.thanks!
  • JG
    Josh G
    Nov 1, 2025
    1.0
    Manager is really a terrible person. Claims to have handed food to a delivery driver that doesn't exist and then refused to remake when actual delivery driver arrived. Ultimately manager cost delivery lady tip and time when they could have just remade.
  • NL
    Nicole Lilly
    Oct 29, 2025
    3.0
    This place is usually great for me and I get fresh food but this morning was awful 😖. Asked for a #2, which is a sausage, egg, and cheese mcmuffin, which I wanted it toasted lightly. Got the meal and the muffin was very hard and the sausage was old and dry. I tried eating it but it just was not that great unfortunately.
  • BM
    Big Momma
    Oct 26, 2025
    1.0
    35 minutes for a large fry and medium frozen coke. Had to go to the counter 2x to check on the food. 2nd time was because the food was put on a tray and left while the employee started bagging drive thru orders. Listed to one employee yell at another because a customer in the drive thru was upset they got the wrong food. Food, service, atmosphere was all trash.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's in Bentonville, AR?

McDonald's in Bentonville is open daily from 5:00 AM to 11:00 PM, except on Fridays and Saturdays when it stays open until 1:00 AM.

When is McDonald's drive-thru available at this location?

The drive-thru is open daily from 5:00 AM to midnight, with extended hours until 1:00 AM on Fridays and Saturdays.