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Brand Certified

Chipotle Mexican Grill

3.4
(1532 reviews)

About

Mexican Restaurant
Chipotle Bentonville is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
2400 SE Walton Blvd, Bentonville, AR
72712, United States

Hours

Reviews

3.4
1,532 reviews
5 stars
602
4 stars
297
3 stars
154
2 stars
142
1 star
337

What are people saying?

AI-generated from recent customer reviews

Cleanliness

The restaurant consistently received negative feedback regarding its cleanliness, with many customers reporting dirty tables, floors, and unsanitary conditions.

Customer Service

Customers frequently mentioned poor customer service, including rude staff, slow service, and a lack of attention to customer needs.

Food Quality

There were numerous complaints about food quality, including being out of key ingredients, poorly prepared food, and inconsistent portion sizes.

Operational Issues

Many reviews highlighted operational problems such as being out of stock on popular items, long wait times, and issues with online orders.
  • KK
    kyle kennett
    2 days ago
    2.0
    Kitchen was filthy. All the tables were dirty. They were out of chicken al.pator and lettuce. Staff didn't seem to care or be prepared. Will not be back.
  • RG
    richard gray
    3 days ago
    4.0
    Dirty dirty tables and floor. Service was horrible they didnt have al pastor chicken and was told they had some but was for take out only. Very disappointed.
  • DS
    Danielle Stokes
    6 days ago
    2.0
    Unless you’re placing your order in person and watch them make the item- they will mess up your order. I would say 6 out of every 10 orders they will mess it up. I door dashed a bowl and received 2 tacos. They’re just not paying attention because the ticket on the bag clearly says CAP Bowl.
  • MH
    Michele Harris
    Feb 14, 2026
    5.0
    I wanted to reply to Jordan who was complaining about the tall, skinny black girl. I know who you are referring to and she is my absolute favorite Chipotle employee. Always friendly, helpful and super funny! Maybe she was having a bad day or maybe it's you Jordan. Maybe you're the one with the nasty attitude and she was just giving back what you were giving her. You bashing a teenager online shows what type of person you are. Do better Jordan......
  • MG
    Megan Gose
    Feb 7, 2026
    1.0
    I have given this location several attempts and every time they are out of most of the meat, and half the veggies, not to mention the chips are stale every single time. For example the only option tonight was chicken. Next on the issues is the service. I swear every time I come to this location the staff acts like it’s their first day on earth. I ask a simple question, “can I get two burrito bowls” which sent this line person into a flurry of confusion. Last time I asked for cheese on the side and the girl working stunned like a deer in headlights. Not to mention they charged me for chips and I thought they put them in there when I was dealing with my card because he shut the bag. Nope, he missed giving me chips entirely, is it two bucks? Yes. But is it disrespectful and careless? Also yes.

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill in Bentonville serve?

Chipotle Bentonville specializes in Mexican cuisine including customizable burritos, bowls, quesadillas, tacos, and salads.

What are the operating hours for Chipotle Mexican Grill in Bentonville?

Chipotle Bentonville is open daily from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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