Subway

4.1
174 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Vestavia Subway® Restaurant at 2972 Columbiana Rd. brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
2972 Columbiana Rd., Vestavia, AL
35216, United States

Hours

Reviews

4.1
174 reviews
5 stars
101
4 stars
29
3 stars
18
2 stars
10
1 star
16

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff varies; while some customers praise friendly and attentive service, others report rude behavior and complaints from employees.

Food Quality

Most customers enjoy the sandwiches, noting freshness and customization, but some report issues with incorrect orders and food preparation.

Cleanliness

The location is generally described as clean, though there are occasional reports of dirty restrooms and unkempt areas.

Order Accuracy

Many customers appreciate that their orders are usually correct, but there are complaints about missing items and mix-ups, especially with online orders.

Staffing Issues

Several reviews mention understaffing during busy times, leading to long wait times and service delays.
  • RP
    Ron Pipher
    Oct 6, 2025
    4.0
    They were bices ladys
  • SB
    Salena Brown
    Jun 28, 2025
    2.0
    I want to start by saying that this Subway location has been my preferred spot for quite some time. Instead of going to other locations, I intentionally choose this one because it's convenient, consistent, and I generally have a good experience. I typically eat here at least once or twice a month, depending on how I feel. Whenever I order, it's usually done online—especially when there are exclusive promotions for online members. Other times, I’ll walk in to place my order directly. Like many people, I have specific preferences when it comes to my food, and for me, I enjoy my sandwiches with extra sauce. I understand that a regular combo, like a #42, comes with standard portions of sauce, but when I personalize my order, I expect those preferences to be honored—which they usually are. That being said, I've noticed an ongoing issue with one of the managers at this location. She’s been there for a while, and generally has a sweet attitude, though under certain circumstances, her demeanor changes—which I understand; we all have those moments. However, I’ve reached a point where I feel it's important to speak up. Every time I come in, especially when I order extra sauce, she openly complains about it—making remarks like, "Here we go with the more, more, more sauces," often in a tone that shows frustration or unwillingness. I’m not sure if it’s because she finds it hard to prepare or is frustrated by the messiness, but her repeated complaints during the process make the experience uncomfortable. I would even be willing to jump behind the counter and show her a few techniques to handle sandwiches with extra sauces more efficiently—but that's beside the point. For example, tonight I ordered online around 7 PM for an 8 PM pickup. I arrived closer to 9 PM after leaving the pool, only to be told that one of my sandwiches had been mistakenly taken by a DoorDash driver. I understand mix-ups happen, but I was confused why my order wasn't simply remade ahead of time, especially knowing I had already paid and would be picking it up. Instead, I had to wait while she remade it, all while listening to more complaints about the sauces and how “they don’t want to send out orders that look unpleasant.” While I respect the concern for presentation, I’ve made it clear that I care more about my order being made the way I prefer than how it looks. What I don’t understand is why I have to be repeatedly lectured about this every time I come in. It leaves me questioning if I’m even welcome to continue ordering here—which I’d rather not stop doing because the sandwiches, especially when made to my preference, are great. The bottom line is: I’m not complaining about the food itself—the sandwiches come out exactly how I request. My concern is with the attitude and the unnecessary comments during the process. As a paying customer, it’s frustrating to feel judged or like a burden for simply customizing my order, especially when that’s the point of personalization at Subway. I hope this feedback is taken constructively, as I’d prefer to continue being a loyal customer without the uncomfortable interactions. Thank you for your time and understanding.
  • HT
    Hanna Tyler
    Mar 17, 2024
    2.0
    First of all….43$ for 3 subs?…… second of all the “manager” guy was just rude to the girls up front.
  • TR
    Trent Ridlehoover
    Mar 3, 2021
    1.0
    So whomever made my sandwiches for my family was amazing. But the rude obnoxious coworker morven or however you spell his name was incredibly rude to his coworker and had kicked his feet up in a booth feet all sprawled out trash all over the booth while letting his coworker do everything. And when asked for help he was just astounded someone asked him to do his job. I come here multiple times a week and everyone is usually super friends or super fast, one or the other. But this dude was just a total butt to his co worker and it would’ve been embarrassing to be him in this situation.
  • KW
    KORMAN “THATGUY” WARREN
    Jan 30, 2017
    5.0
    Only come every now and then

Frequently Asked Questions About Subway

Where is the Subway restaurant located in Vestavia?

The Subway restaurant is located at 2972 Columbiana Rd., Vestavia, AL 35216.

What are the operating hours of the Subway at 2972 Columbiana Rd.?

Subway is open Monday to Thursday from 8:00 AM to 9:00 PM, Friday from 8:00 AM to 9:30 PM, Saturday from 8:30 AM to 9:30 PM, and Sunday from 8:30 AM to 9:00 PM. It is closed on Christmas Day.