SB
Salena Brown
Jun 28, 2025
I want to start by saying that this Subway location has been my preferred spot for quite some time. Instead of going to other locations, I intentionally choose this one because it's convenient, consistent, and I generally have a good experience. I typically eat here at least once or twice a month, depending on how I feel.
Whenever I order, it's usually done online—especially when there are exclusive promotions for online members. Other times, I’ll walk in to place my order directly. Like many people, I have specific preferences when it comes to my food, and for me, I enjoy my sandwiches with extra sauce. I understand that a regular combo, like a #42, comes with standard portions of sauce, but when I personalize my order, I expect those preferences to be honored—which they usually are.
That being said, I've noticed an ongoing issue with one of the managers at this location. She’s been there for a while, and generally has a sweet attitude, though under certain circumstances, her demeanor changes—which I understand; we all have those moments. However, I’ve reached a point where I feel it's important to speak up.
Every time I come in, especially when I order extra sauce, she openly complains about it—making remarks like, "Here we go with the more, more, more sauces," often in a tone that shows frustration or unwillingness. I’m not sure if it’s because she finds it hard to prepare or is frustrated by the messiness, but her repeated complaints during the process make the experience uncomfortable. I would even be willing to jump behind the counter and show her a few techniques to handle sandwiches with extra sauces more efficiently—but that's beside the point.
For example, tonight I ordered online around 7 PM for an 8 PM pickup. I arrived closer to 9 PM after leaving the pool, only to be told that one of my sandwiches had been mistakenly taken by a DoorDash driver. I understand mix-ups happen, but I was confused why my order wasn't simply remade ahead of time, especially knowing I had already paid and would be picking it up. Instead, I had to wait while she remade it, all while listening to more complaints about the sauces and how “they don’t want to send out orders that look unpleasant.”
While I respect the concern for presentation, I’ve made it clear that I care more about my order being made the way I prefer than how it looks. What I don’t understand is why I have to be repeatedly lectured about this every time I come in. It leaves me questioning if I’m even welcome to continue ordering here—which I’d rather not stop doing because the sandwiches, especially when made to my preference, are great.
The bottom line is: I’m not complaining about the food itself—the sandwiches come out exactly how I request. My concern is with the attitude and the unnecessary comments during the process. As a paying customer, it’s frustrating to feel judged or like a burden for simply customizing my order, especially when that’s the point of personalization at Subway.
I hope this feedback is taken constructively, as I’d prefer to continue being a loyal customer without the uncomfortable interactions.
Thank you for your time and understanding.