Dunkin'

Reviews

• CK

  Christopher Kirk

  Nov 17, 2025
  1.0
  Run for your life, I worked in a fast food restaurant when I was young if you don’t want the job, don’t take it. I unfortunately have a relative who likes their food here I have never waited less than 20 minutes. God forbid someone they know comes in. They will be moved to the front of the line and you’ll be waiting 30 minutes. I would rather sit at the DMV every day for a month than the walk-through Dunkin’ Donuts doors again at the Vestavia location
• AM

  Allison Miller

  Nov 6, 2025
  1.0
  I don't understand the difference between placing a mobile order and arriving at the voice box a moment later versus ordering at the voicebox is. Workers always make a point to make it obvious that you are an inconvenience for doing so. That being said: waiting at the "2nd window" for 8 minutes with an empty to-go line and an order with two house blend coffees is astounding. We ended up reversing to the main window as no one had popped by and no one was in line either. We were then told to return back to said window, where the coffees magically appeared seconds later. It was clear they had forgotten we parked ahead at the second window. Punishing your customers to prove a point is ridiculous. If you have a problem fulfilling mobile orders, you should find another occupation.
• MF

  M Faraz

  Oct 30, 2025
  1.0
  Very rude staff. Worst customer service ever. We ordered only 2 drinks. We were asked to pull further down below and wait for our drinks. We stood there waiting for 15 mins when I decided to go inside to check on what’s going since there were no cars that were on the drive through window. When I went inside I found our drinks waiting on the counter while one of the staff was idling there on her phone. The girl who was taking the drive through orders was extremely rude. Will never again come to this dunkin.
• SN

  sathit nujareon

  Oct 10, 2025
  1.0
  Employees don't smile
• AH

  Amanda Howard

  Aug 6, 2025
  5.0
  The line was 3 cars deep at the drive thru, so I decided to go inside to order. I was greeted immediately with a “thanks for coming in” and a smile by the clerk (brown haired guy with glasses- I didn’t catch his name). He said he would be with me ASAP. He was the only one working both in store and drive thru. I watched him make 8 drinks for 3 cars and ring everyone up with enthusiasm, competence, and a friendly demeanor. He apologized for the “long wait” (it was less than 4 minutes) and cheerfully took my order. I was nice to see someone who was both good at their job and happy to be there. Thank you guy from Dunkin’ for making the world a little brighter!

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