BS
Brittani Sanford
Dec 18, 2025
UPDATE: Just reviewed my receipt today and we actually weren't charged the advertised prices for drinks and appetizers to make it worse.
I'm writing this with a heavy heart because I genuinely want to see local businesses thrive. After a mediocre experience 10 months ago, we decided to give Astrid's another chance, especially since they were hosting a family-friendly holiday event featuring Santa, kids activities, free hot chocolate, $5 appetizers, and $7 cocktails. Unfortunately, our return visit was even more disappointing.
Service Issues:
The service felt like staff had never worked in a restaurant before. We waited an excessive amount of time for everything—drinks, food, even basic water refills that only came after I repeatedly asked. For a restaurant hosting a kids-centric event, this is particularly problematic.
The Kids Menu Problem:
Perhaps most baffling: they advertised a Santa event with kids activities but have no kids menu. When we asked if the kitchen could make simple buttered noodles—a standard accommodation at most restaurants—we were told "no." This seems like a fundamental mismatch between their marketing and actual capabilities.
Food Quality:
The already limited menu was missing about half its items (they were out of stock). The $5 mozzarella sticks we ordered appeared to be standard frozen varieties, possibly from a grocery store, served without marinara and carelessly dumped on an oversized plate. Nothing tasted scratch-made; everything had the quality of previously frozen items quickly reheated. My salad ($10) was lettuce, pre-shredded cheddar cheese, a few red onions, dressing and tomatoes.
Bottom Line:
I understand restaurants face challenges, especially newer establishments. But when you advertise a family event, you need to be prepared to serve families. The combination of inexperienced service, inadequate menu planning, and disappointing food quality made this visit frustrating. I hope Astrid's can address these fundamental issues, but I can't recommend it in its current state.