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Subway

3.8
(498 reviews)

Business Details

3000 20th Ave, Valley, AL
36854, United States
(334) 768-2676
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Valley Subway® Restaurant at 3000 20th Ave brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughAvailable

Location

Subway
3000 20th Ave, Valley, AL
36854, United States

Hours

Reviews

3.8
498 reviews
5 stars
225
4 stars
119
3 stars
51
2 stars
28
1 star
75

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unhelpful staff, with many customers expressing dissatisfaction with the attitude of employees.

Order Accuracy

A significant number of customers reported issues with incorrect orders, including missing items and wrong ingredients.

Food Quality

While some customers praised the food, many others complained about stale bread, poorly made sandwiches, and overall food presentation.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty dining areas and food preparation surfaces.

Wait Times

Customers frequently noted long wait times in both the drive-thru and in-store, often with little to no acknowledgment from staff.
  • PR
    PuRe Renagade
    Jan 4, 2026
    1.0
    Workers were extremely rude felt the vibe as soon as you walk in the door the lady asking me what I wanted on my sub talking very low and making faces when I ask her to repeat what she said .. then my wife asked a worker to add salt and pepper and she made a rude face asking what?? Really snobby workers
  • AJ
    Ashley Jennings
    Dec 21, 2025
    1.0
    Pulled up to the drive thru window, waited for several minutes so I drove up to the next window too see what’s going on , the employees standing around on their phones not paying attention to the drive thru. This has happened more than once. This location sucks !
  • BS
    Brandi Sharpe
    Nov 2, 2025
    1.0
    I ordered online and when I got there they said a guy already picked my order up and then when I said nobody had picked the order up for me the workers got an attitude as if I was lying they called the manager on the phone and ended up have to remake my order the whole time they were making it they had the worst attitude. I will not be going back.
  • AF
    Amber Fagan
    Sep 26, 2025
    1.0
    Horrible customer service. Rude. No Help at all. And if you make an online order that they choose not to make they still charge you. And the customer service on the website is no help at all either.

Brand Certified Facts from Subway

This information is certified by Subway and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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