Dairy Queen Grill & Chill

4.2
454 reviews

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
3550 20th Ave, Valley, AL
36854-3205, United States

Hours

Reviews

4.2
454 reviews
5 stars
252
4 stars
116
3 stars
38
2 stars
15
1 star
33

What are people saying?

AI-generated from recent customer reviews

Service Quality

Feedback on service is mixed; while many customers praised friendly and fast service, others reported rude staff and slow service.

Food Quality

Customers enjoyed the ice cream and blizzards, but there were complaints about the quality of certain food items, including burnt burgers and soggy fries.

Pricing Concerns

Several reviews mentioned that prices are perceived as high, especially for ice cream and meals.

Operational Issues

There were multiple reports of the location being closed early or having broken equipment, such as the ice cream machine.

Atmosphere

The atmosphere received mixed reviews, with some customers noting cleanliness and friendliness, while others mentioned issues like being ignored or not being able to eat inside.
  • MP
    Maxwell Partridge
    Sep 24, 2025
    3.0
    Shakes are great as that's all I get, my only problem is you better expect to sit here for at least 20 to 30 minutes. They are slow as heck.
  • MB
    Michelle Brantley
    Aug 17, 2025
    5.0
    Hands down, the best Blizzards around!!! We drive from Pine Mountain Ga every weekend to get one! Very friendly staff too.
  • NJ
    Nicole Jenkins
    Aug 12, 2025
    2.0
    I cannot fairly rate the atmosphere because I ordered through Door Dash. To be fair, it was about 25 mins before closing when I placed my order for a crispy chicken tender salad. I requested no tomatoes. My dasher was great, but when I opened my food, I had a salad full of diced tomatoes. I spent nearly 15 mins picking out the tomatoes that I asked not to be in my salad. That being said, if you are not deathly allergic to tomatoes, like me.. and if you have 15 mins to set aside to pick out an item you requested NOT to be in your food.. try the crispy chicken tender salad.
  • MY
    Mac Yearta
    Sep 24, 2018
    5.0
    Lunch deal 5 dollars

Frequently Asked Questions About Dairy Queen Grill & Chill

What kind of food does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, burgers, fries, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and milkshakes & malts.

What are the operating hours of Dairy Queen Grill & Chill?

Dairy Queen Grill & Chill is open from 10:00 AM to 10:00 PM Monday through Saturday, and from 11:00 AM to 10:00 PM on Sundays.