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Brand Certified

Arby's

4.0
(467 reviews)

Business Details

3505 20th Ave, Valley, AL
36854, United States
(334) 768-0210

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
3505 20th Ave, Valley, AL
36854, United States

Hours

Reviews

4.0
467 reviews
5 stars
219
4 stars
133
3 stars
48
2 stars
18
1 star
49

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including cold, old, or poorly prepared items.

Service Issues

Numerous reviews highlighted slow service, order mistakes, and rude staff interactions.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty dining areas and lack of soap in restrooms.

Staff Friendliness

Despite service issues, some customers praised the friendliness and politeness of certain staff members.
  • 11
    12
    Feb 13, 2026
    1.0
    If you want a cold sandwich, this place will deliver.
  • DF
    Dakota Farrulla
    Jan 25, 2026
    2.0
    Not good on any front, I'm sorry to say.
  • PW
    Pamela Welborn
    Dec 19, 2025
    1.0
    The inside was so dirty ,drinks spills all over, sticky & plain out nasty..There was only one person besides me that ordered, no one in drive thru& the other person said she had been waiting over 15 mins just for a roast beef sandwich, she was no happy. I had planned on eating inside but it was disgusting that I decided to eat in my vehicle. Took me at least 20 mins to get a Steak bowl which was absolutely disgusting. The meat ( which was only few pieces ) was supposed to be 5 was absolutely nasty. Almost $10 wasted & the manager had her phone on speaker & was arguing very loudly about someone using her car making her late as well as someone else..Full drama loud phone call. I cared not to hear but had no choice, she was very rude & short. No none whatsoever customers service manners at all. I will NOT be back & for it to be so slow in getting my order & no one else waiting why was the restaurant so nasty? The more thought of it made me disgusted so I had no appetite after the first 2 bites, it was horrible tasting anyways I guarantee you if there's any positive reviews its from worker, family or friends ONLY! DO BETTER!! Sad this is this way at this restaurant bc Arby's used to be my Fav. But NOT here in Valley. Don't waste your time or $!! RUN, RUN.FAST !!
  • JS
    Jason Shepherd
    Nov 20, 2025
    1.0
    Ordered food and got to home got everything but my sandwich I think Arby's has to do better and have there employees start checking to make sure everything is in it they said I could come back and get it I told them no thank you pay attention next time people
  • MS
    Michael Sanders
    Nov 6, 2025
    3.0
    Usually good grub. Not a fan of the steak nuggets. Was looking for something low carb. Weird after taste.

Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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