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McDonald's

3.3
(643 reviews)

Business Details

(334) 727-7157
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
401 W Martin Luther King Hwy, Tuskegee, AL
36083, United States

Hours

Reviews

3.3
643 reviews
5 stars
206
4 stars
126
3 stars
118
2 stars
71
1 star
122

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews mentioned cold, stale, or improperly prepared food, with some customers experiencing health concerns.

Cleanliness

Numerous complaints highlighted unsanitary conditions in the restaurant, including dirty tables and restrooms.

Inconsistent Experience

While some customers had positive experiences with fresh food and friendly service, these were overshadowed by the overall negative feedback.
  • BC
    Brittany Citizen
    Jan 25, 2026
    3.0
    The owner of this store needs to get it together. They commonly don’t have ice cream or orange juice but advertise for it. Today I had to go inside to pick up an order to discover they didn’t have ice cream. Then told me I could have either a drink or fries to compensate but not both. Like why not just accommodate both since you inconvenienced me to begin with. Then I say no thanks just refund me and then they don’t know how to do a mobile refund. First Lady keep telling me to do it in my phone. I tell her I can’t. Second Lady tell me I have to have my card, but I paid with my mobile app. Then I ask how much is a cup of water because you know they charge for everything down to a napkin, and I was told a cup for water was $2.28 or something. I said how much is a bottle. She says $2.39 or something. I’m like so you’re basically charging for a drink. Meanwhile last month I came some lady tells me it’s $1.00 for a water cup. The lady today says well she doesn’t know who that was.. The food is normally fresh here, I’ll give them that. I don’t appreciate the lack of accommodation after the inconvenience caused by their company. And always not having something and now I have to go out my way to get a refund! Take it off the menu! Block it online!
  • VJ
    Vernique Jones
    Jan 25, 2026
    5.0
    McDonald's we will Forever Love 😍 has a lifetime of history❣️
  • D
    De ē
    Nov 22, 2025
    1.0
    I don’t know what dimension I wandered into, but the McDonald’s I visited today felt like the Twilight Zone of fast food. The moment I walked in, I knew I had made a mistake. The lobby smelled like a confusing mixture of mop water, lukewarm fries, and regret. I ordered something simple—a McChicken meal—you know, the fast-food equivalent of tying your shoes. Somehow, they managed to fumble every part of it. The bun was squished flat like someone had used it as a stress ball. The chicken patty was so dry it might’ve been mummified. And the lettuce? Let’s just say I’ve seen fresher greenery in a bag of shredded homework. The fries… oh, the fries. Cold. Limp. Tragically soggy. It was like they were fried last Tuesday and reheated using the power of disappointment alone. The service? I’m convinced the employees were competing in a secret contest called “How Slowly Can We Move Without Actually Becoming Statues.” I stood at the counter long enough to question my own life choices. When my order finally came, the worker didn’t say a word—just slid the bag toward me like a hostage exchange. The drink machine was out of ice, the napkin dispenser was empty, and the ketchup pump made a sad wheezing noise like it had seen too much. All in all, this McDonald’s has achieved something incredible: it has made me rethink everything I’ve ever known about food, patience, and the limits of human endurance. Would I return? Only if every other restaurant on Earth has burned down and this one somehow survived.
  • MM
    Mark Mitchell
    Nov 18, 2025
    4.0
    Food was cold and they was slow
  • JS
    Julius E. Short
    Nov 5, 2025
    1.0
    I was in line for an hour and ended up having to cancel my order. Highschoolers work there. Poorly ran

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