Wendy's

3.3
862 reviews
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Business Details

4422 Old Birmingham Highway, Tuscaloosa, AL
35404, United States
(205) 633-2472
https://locations.wendys.com/united-states/al/tuscaloosa/4422-old-birmingham-highway
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About

Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Tuscaloosa, AL we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Tuscaloosa, AL hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
4422 Old Birmingham Highway, Tuscaloosa, AL
35404, United States

Hours

Reviews

3.3
862 reviews
5 stars
277
4 stars
185
3 stars
135
2 stars
85
1 star
180

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported rude staff, slow service, and incorrect orders, leading to a negative dining experience.

Food Quality

Many reviews mentioned cold, stale, or improperly prepared food, with several customers expressing disappointment in the overall quality.

Stock Availability

Numerous customers noted that the restaurant was often out of key menu items, including frostys and potatoes, which contributed to frustration.

Cleanliness and Maintenance

The restaurant was described as dirty and in disrepair, with complaints about the overall condition of the dining area and facilities.

Mixed Experiences

While some customers had positive experiences with fresh food and friendly service, these were overshadowed by the majority of negative feedback.
  • MP
    Moriah Piper
    Nov 26, 2025
    3.0
    No chocolate, oreo or brownie frostys.
  • JN
    Jeffery Nolen
    Nov 10, 2025
    1.0
    12: 00pm no potatoes.Order two single combo meals buns on both sandwiches was very stale. Worst Wendy's I have been to.
  • KC
    Kaleigh Colburn
    Nov 7, 2025
    1.0
    Went and ordered from the drive thru the lady told us to pull around. Waited so long my boyfriend walked in and got the food while waiting in line one guy finally acknowledged him and my bf explained the situation and the rude lady was the bag is right there. A random bag that was sitting on the counter. She was like and I quote “you don’t have to be that upset over a $12 order “ we spent $22 since our bag was sitting on a counter we waited all that time for cold food. Not even lukewarm
  • BG
    Barry Gregg
    Oct 24, 2025
    1.0
    This place could screw up a wet dream. Everytime I go here my order is wrong. I'm so done with this place
  • IH
    Israel Huron
    Oct 4, 2025
    1.0
    This place just ruined the night for me again. Today is homecoming day for my daughter so my wife is busy doing makeup and hair . She thought it would be easy to get something quick to eat and send my daughter off after getting pictures. After getting home with the food , I noticed half of the order isn’t even here. The parts of the order I did get were wrong. Leaving the miscellaneous correct items at the house, I had to go back to get the order fixed. Which means kids only get to eat half a meal until the other half comes. My wife’s food wasn’t even in the bag at all. The drinks were even all messed up. So now I’m sitting here waiting for them to correct my food while my daughter takes photos with the family. Thanks a lot Wendy’s for incompetent staff once again.
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Frequently Asked Questions About Wendy's

Is 476 - 5 Points Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours at this Wendy's location?

The drive-thru is open daily from 9:00 AM to midnight.