Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.8
526 reviews
5 stars
247
4 stars
120
3 stars
45
2 stars
37
1 star
77
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, including rudeness and lack of acknowledgment from staff, leading to a negative dining experience.
Food Quality
Inconsistent food quality was noted, with complaints about cold, soggy, or poorly prepared items, while some customers praised specific menu items.
Cleanliness
Several reviews mentioned cleanliness issues, including sticky floors and unsanitary conditions, which detracted from the overall experience.
Order Accuracy
Numerous customers experienced issues with incorrect or incomplete orders, leading to frustration and dissatisfaction.
Management
Mixed feedback on management; some praised individual managers for their helpfulness, while others criticized overall management for poor staff performance and service.
- TGTolliver GillilandNov 1, 20253.0I have never had a bad blizzard. However, if you want a hamburger, go somewhere else. My flamethrower was borderline gross.
- ASAngela SeagleAug 5, 20254.0I love the cotton candy blizzard.
- AAAndrea AlstonJul 9, 20251.0Today, I walked into your location and was immediately disappointed by the lack of customer service. No one greeted me, and the staff looked at me as if I didn’t belong there. The atmosphere was unwelcoming and disengaged. As someone who has served as a District Manager, I understand the importance of sales goals and team performance. Based on what I experienced today, I doubt those goals are being met. In my past role, an entire staff performing this poorly including the manager would have been replaced. It’s basic retail etiquette to greet every customer. Even if you’re busy, a simple acknowledgment and “we’ll be right with you” makes all the difference. This team appears to be used to operating this way, which tells me it’s a culture issue one that needs immediate attention. I highly recommend that corporate review surveillance footage routinely. Today was a complete waste of payroll. No urgency. No hospitality. No accountability. Could not place a order nobody wanted to work.
- DJDavid JonesJun 13, 20251.0Rude employees taking order. Got to window and 3 year old was excited and trying to tell the cashier hello but she wouldn’t even acknowledge him. We were the only customers in line. I understand why.
- CKCaroline KellyJun 5, 20253.0The cashier Great, but everybody else is cussing playing The cashier brought all of our food and a blizzard, and the workers was just sleeping.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Tuscaloosa?
Dairy Queen Grill & Chill in Tuscaloosa is open Monday to Wednesday from 10:30 AM to 9:30 PM, and Thursday to Sunday from 10:30 AM to 10:00 PM. It is closed on November 27, 2025, and December 25, 2025.
Where is Dairy Queen Grill & Chill located?
It is located at 1091 Southview Ln, Tuscaloosa, AL 35405-6392, United States.
What kind of food and treats does Dairy Queen Grill & Chill offer?
The menu features soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, shakes and malts, and ice cream cakes available through DQCakes.com.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating options?
Yes, this location offers both drive-thru service and outdoor seating for customers.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, it is family-friendly with amenities such as booster seats, high chairs, restrooms, and the location is wheelchair accessible.
Can I order online or use a mobile app for deals at Dairy Queen Grill & Chill?
Yes, you can place orders online and download the Dairy Queen app to access exclusive deals and mobile rewards.
What amenities are available inside the restaurant?
The restaurant offers seating, free WiFi, restrooms, and is good for kids and families.
What nearby places can I visit along with Dairy Queen Grill & Chill?
Nearby you can visit RG's Mexican Grill for Mexican cuisine, ZENSHI Handcrafted Sushi for sushi lovers, and the Publix Super Market at Capital Market Center for grocery needs.
How can nearby businesses like Beyond H20 or AutoZone complement a visit to Dairy Queen Grill & Chill?
While visiting Dairy Queen Grill & Chill, you can also access services like water purification from Beyond H20 or automotive parts and repairs at AutoZone, making it convenient to combine errands with your meal.
Are there entertainment or wellness options close to Dairy Queen Grill & Chill?
Yes, nearby options include 9Round Kickboxing Fitness for exercise, R&Co Salon for beauty treatments, and Redbox for movie rentals, providing entertainment and wellness choices around your visit.