Chipotle Mexican Grill

3.2
331 reviews
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About

Mexican Restaurant
Chipotle BAMA Campus is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1203 University Blvd, Tuscaloosa, AL
35401, United States

Hours

Reviews

3.2
331 reviews
5 stars
118
4 stars
71
3 stars
18
2 stars
22
1 star
102

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor service and negative attitudes from employees.

Food Quality

Customers frequently reported issues with food quality, including cold, undercooked, or improperly prepared items, as well as complaints about portion sizes being too small.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and food debris, contributing to a negative dining experience.

Order Accuracy

Many customers experienced problems with incorrect orders, including missing items and wrong ingredients, leading to dissatisfaction with the overall service.

Management Issues

Reviews indicated chronic understaffing and poor management practices, resulting in long wait times and disorganization during busy periods.
  • YY
    yo yo
    6 days ago
    2.0
    They make you wait at least 10 minutes just to check out after making your food and most of the workers are rude.
  • BB
    British Boles
    Nov 16, 2025
    1.0
    Gave me literally straight rice 2 beans and a string of steak.
  • JS
    Jasia Smith
    Nov 15, 2025
    1.0
    I went into the store because I had a free double protein so I told them while ordering may I please have double steak and regular chicken. They assured me it was just double steak and not double chicken. I get to the register I was told my total was $26 even after the coupon. Which was ridiculous if I just had double steak and queso on my bowl. I looked at my receipt and asked to speak to the manager the girl had an attitude. I was charged for queso twice and charged for chicken when there actually wasn’t even chicken in my bowl when I got home and realized it. I’ve tried to contact people at the store and resolve this issue but no response. $26 for a bowl that should’ve been no more than $13-15 max is ridiculous. I have pictures of everything as well.
  • JG
    Jaxson Giordano
    Nov 4, 2025
    1.0
    Girl working is always in a rush and completely messed up order. She is totally rude and just overall a horrible experience. I won’t be returning to this chipotle as long as those workers are there. Horrible.
  • SV
    Sandra Vacchi
    Oct 12, 2025
    3.0
    Ayer pedí un Bowl para comer en el local ubicado en The Strip, cerca del Campus de la Universidad de Alabama, fuí caminando porque ese local no tiene parking disponible para clientes. No había casi gente ya que fuí temprano a cenar, no había cola detrás de mi. Le expliqué a la joven que gentilmente me atendió que no quería nada spicy ya que no me gusta y le rogué que me avisará para no señalar nada con picante. Fué incluso a buscar el pollo a un lugar distinto de otra barra, pues el resultado fué un pollo picante en mi bowl, al parecer o no están atentos a nuestras necesidades o están mal organizados. Las mesas en general estaban todas con residuos de clientes anteriores, sucias. Tuve que pedir cucharas porque no había ni una. Tuve que escupir literalmente dos piezas de pollo porque eran incomibles, evidentemente pican cualquier cosa y lo meten. Lo mismo me sucedió con un trozo grande y duro como piedra de palta que tenía la cucharada de guacamole que me cobraron $2.65 + tax EXTRA! Una tristeza como por economizar bajan la calidad y la cantidad de la comida. Ya no volveré.

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours for Chipotle Mexican Grill at BAMA Campus?

Chipotle Mexican Grill at BAMA Campus is open daily from 10:45 AM to 11:00 PM.

Does Chipotle BAMA Campus offer delivery and pickup services?

Yes, Chipotle BAMA Campus provides both in-store pickup and delivery services.