Business Details
About
Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Location
Hours
Reviews
3.9
443 reviews
5 stars
191
4 stars
122
3 stars
65
2 stars
23
1 star
42
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported slow service, unhelpful staff, and order mistakes.
Food Quality
Mixed reviews on food quality; some found it fresh and hot, while others received cold or poorly prepared items.
Cleanliness
Several reviews mentioned dirty tables and unsanitary conditions in the restaurant.
Customer Experience
While some customers praised friendly staff and good service, many expressed frustration with rudeness and lack of attention from employees.
- BRBarbara RandleDec 16, 20251.0While traveling through Tuscaloosa, my husband and I stopped for lunch. The girl taking our order was wiping her nose while taking orders, they served the 6 people that ordered after us, my husband had to go inquire about our order. My sandwich had been sitting the whole time and they had to remake his because they couldn't find it. No apologies, no offer of discount or refund. No they weren't busy. No one ordered ahead of us and the group of 6 were the only ones after us.
- LWLaurie WilhiteNov 8, 20251.0The area manager Vanessa is a liar and does not keep her word! I had permission to park at this location, my vehicle was towed. I spoke with this manager and she assured me I was getting my mo ey back, she was going to take it out of her employees check and i said absolutely not, I can wait until I come back to Tuscaloosa and the company pay me!! I spoke with her several times she said she would be here when I got here she was not, she said coming at 11pm would be ok thank goodness I came earlier because they lock the doors at 930!! It cost me everything i made that night to get my truck back (285$) she told the manager on duty to give me 100 thats all she can do!!! This is the worst arbys i have ever been too!! Corporate is being called every conversation has been recorded! She is going to be held responsible and i will be getting my lawyer involved at this point its not only about the money but about the principle!!
- BFBrian FondrenOct 30, 20251.05 employees, no customers and had to wait. Fries burnt, no ketchup, tables dirty, tables loose and wiggly
- AKA KOct 6, 20254.0Essen gut, aber Filiale insgesamt in die Jahre gekommen und stellenweise einfach etwas siffig.
- ADAshanti DavisSep 18, 20251.0The food here is never fresh ! I asked for my food cooked fresh and was given these gummy over cooked chicken tenders as well as stale fries. You guys need to revamp this location and step up the customer service