Wendy's

3.1
1278 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1101 N Chalkville Rd, Trussville, AL
35173, United States

Hours

Reviews

3.1
1,278 reviews
5 stars
363
4 stars
254
3 stars
181
2 stars
96
1 star
384

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Cleanliness

Several customers reported unsanitary conditions in the restaurant, including dirty dining areas and bathrooms.

Food Quality

Many reviews mentioned issues with food quality, including cold or stale items, incorrect orders, and food that caused illness.

Operational Issues

Customers frequently experienced problems with the drive-thru, including being told the restaurant was closed or that they could only order through delivery services.

Management Concerns

There were complaints about the lack of effective management and oversight, leading to inconsistent service and operational failures.
  • JZ
    Just Zoe
    1 day ago
    1.0
    Found what seems to be a dried piece of chewed gum. It’s either gum or plastic, but obviously something that shouldn’t be in any food. I tried to call and forwarded to voicemail twice, but I know there has to be someone there to answer the phone, because it hasn’t even been 30 minutes since I got the food.
  • JR
    John Raines
    1 day ago
    1.0
    I guess the managers and workers are just hanging out in there cars on a beautiful Sunday Afternoon. A few people inside are working. Was the first in line. Had to ask about please having hot fries. They asked me to pull up. Then only brought a burger.. The manager i assume got out of the hot box car ,asked me what I need, and then was brought cold fries.. Thank you!
  • MH
    Mr. Helms
    2 days ago
    1.0
    I tried to go inside yesterday and get food around 4pm but they had all the doors locked, like they weren’t open. I’m sick of these employees doing this because they only wanna work drive thru. And this isn’t the fist time this has happened to me. So I’ll never go here again, the food and employees are both terrible. The McDonald next door is 100x better than this place. And that’s saying a lot.
  • JJ
    j jones
    Dec 30, 2025
    1.0
    This is by far the WORST Wendy’s I’ve ever been to… went through the drive thru and they told me they were only doing door dash through the drive thru so if I wanted anything to come inside so I go inside and there’s NO ONE at the counter then the guy comes from the back and walks past me to get the girl to take my order then they both walk past me and go to the side and leave me sitting there before she comes to take my order. She asked for my order then another lady comes inside and her ENTIRE order was wrong and cold and when she complained they looked and talked to her like she was an idiot. They remake her order and then the guy walks off and forgets to make mine (mid you there was two other employees standing there telling him he forgot to make my order but they were doing NOTHING. He finally makes my order and I go to get my drink and there’s absolutely nothing in the drink machine except sugar free root beer and sugar free Powerade. I get outside after finally getting my food and it’s terrible… stale bun cold burger and soggy fries I ate it because I HAD to be back at work from sitting there so long but I’m very disappointed and I Won’t be back and will tell everyone I know about how TERRIBLE that place is
  • MT
    Mark Thompson
    Dec 20, 2025
    2.0
    Service is incredibly slow. Customers at counter are disregarded in favor of drive-thru although that can be incredibly slow too. Workers more interested in internal chatting than customer service, no manners, beverage machine broken, cleanliness poor and prices increased sharply. It feels insulting to go into fast food restaurant these days with prices far too high, service non-existent, and dirty dining rooms. Why go… ? if not corrected fast food dining will be dead soon, maybe already abandoned by many.

Frequently Asked Questions About Wendy's

Is Trussville Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for the drive-thru at Wendy's in Trussville?

The drive-thru at Wendy's in Trussville is open daily from 10:00 AM to midnight.