Sonic Drive-In

3.6
1191 reviews
Get DirectionsCallWebsite

Business Details

308 Main Street, Trussville, AL
35173, United States
(205) 655-5228
http://www.sonicdrivein.com/locations/us/al/trussville/308-main-street/store-3342
GoogleFacebookInstagramTwitterLinkedInTikTok

About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Trussville, AL. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 308 Main Street for the ultimate SONIC experience!

Location

Sonic Drive-In
308 Main Street, Trussville, AL
35173, United States

Hours

Reviews

3.6
1,191 reviews
5 stars
482
4 stars
280
3 stars
161
2 stars
63
1 star
205

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 30 minutes, especially in the drive-thru.

Staff Attitude

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers feeling disrespected during their interactions.

Order Accuracy

Many customers experienced issues with incorrect orders, including missing items and wrong food being served.

Cleanliness and Maintenance

Several reviews mentioned unsanitary conditions and poorly maintained facilities, contributing to a negative dining experience.

Management Issues

Frequent mentions of poor management practices and lack of effective oversight, leading to ongoing service problems.
  • CG
    Caitlin Gagliano
    Dec 21, 2025
    1.0
    Sonic always sounds great when I’m nearby, but I haven’t had a good experience at this location in a while. I sat in a stall for 20 minutes after ordering three simple drinks with no update. We pressed the button again to check on our order and no one answered. We then pulled around to the drive-thru and waited another 5 minutes. When someone finally came out, she had an attitude and said, “We’re trying to make more sweet tea, that’s why you’re still waiting.” There was no apology and we never even received our drinks. Very disappointing service.
  • ML
    Micah LeCroy
    Dec 9, 2025
    1.0
    This is actually the slowest restaurant I’ve ever been to in my entire life. I’m talking 25 minutes in the drive through with literally nobody else in line and we ordered two hot dogs without sides.
  • LG
    Laura Greene
    Nov 28, 2025
    2.0
    Went through the drive-through with no one waiting took 25 minutes to get our food!
  • CJ
    C J
    Nov 14, 2025
    1.0
    BEWARE!! Went by Wednesday night 11/12 get a couple slushes. Saw a lot of young people hanging out in front of store playing music and dancing. Sat at menu board for 18 minutes before anyone would answer. Placed order. Person repeated order back but did not give total or say pull forward. Sat at menu board for another 10 minutes before pulling up to window. No one was inside building. Decided not to have slushes and left. Observed employees outside dancing and being loud with the crowd out front of store. When I asked about our order, several of the people flipped us off and said rude and vulgar words. Used to love this store. Now won’t return due to safety concerns.
  • HS
    H S
    Oct 23, 2025
    5.0
    Jakyra was our cashier this evening (drive through) when we came by.. she was 10/10 wonderful. Very polite, professional young lady. The food was correct, hot and brought out quickly. Good experience
Read more reviews on Google