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Brand Certified

Wendy's

3.6
(765 reviews)

Business Details

1101 Highway 231 S, Troy, AL
36081, United States
(334) 566-3386

About

Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Troy, AL we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Troy, AL hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1101 Highway 231 S, Troy, AL
36081, United States

Hours

Reviews

3.6
765 reviews
5 stars
288
4 stars
187
3 stars
109
2 stars
50
1 star
131

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple customers reported serious sanitation issues, including bugs and dirty restrooms.

Service Speed

Long wait times were frequently mentioned, with many customers expressing frustration over delays in receiving their orders.

Food Quality

Several reviews indicated that food was often cold, incorrect, or poorly prepared, leading to dissatisfaction.

Customer Service

There were numerous complaints about rude or incompetent staff, impacting the overall customer experience.
  • RH
    Rotel Henderson
    Feb 22, 2026
    1.0
    As a recent customer, I observed what appeared to be serious sanitation concerns at this location Wendys. I personally saw roaches in areas including behind the counter, in the dining area, and in the restroom. I have photos documenting what I Because cleanliness and food safety are extremely important, I have reported my concerns to the appropriate authorities so they can investigate. I encourage others to remain mindful of the conditions of establishments they choose to support.
  • EN
    Eva Nieuwenhuis
    Feb 20, 2026
    2.0
    Unnecessary wait with no line
  • AJ
    Alex Jones
    Dec 26, 2025
    1.0
    Waited 20 min for a mobile order we placed ahead of time. The lady at the window was nice and working hard by herself. The manager was screaming at her to be faster while doing nothing. Our food was cold, there was no bacon on our bacon cheeseburgers, and no sauce for nuggets. It couldn’t have been a worse experience
  • MR
    Michael Reaves
    Nov 22, 2025
    1.0
    I would give a lower rating if possible. After waiting 20 minutes for our order, we asked for a refund. We were told to wait a minute by the cashier while she waited on other customers. We finally gave up and left with no food and no refund. We will never eat there again.
  • CC
    Charlotte
    Nov 13, 2025
    2.0
    I love Wendy's in Troy Alabama. Always buy chili there when it turns cold. Yesterday, the beans in the chili were as hard as rocks. We couldn't chew them up. I cooked it on my stove some more,too. Like rocks. Where in the world did Wendy's get those beans???? Never had that to happen at Wendy's in Troy. Food is always great..Please dump those beans.

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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