At Wendy’s in Troy, AL we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Troy, AL hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Customers reported inconsistent food quality, with some meals being fresh and hot while others were cold, stale, or poorly prepared.
Service Speed
Many reviews highlighted long wait times, particularly in the drive-thru, with some customers waiting over 30 minutes for their orders.
Customer Service
Feedback on customer service was mixed; while some staff were described as friendly and helpful, others were reported as rude and incompetent.
Cleanliness
Numerous complaints were made about the cleanliness of the restaurant, including dirty bathrooms and unsanitary conditions.
Order Accuracy
Several customers experienced issues with incorrect orders or missing items, leading to frustration.
CC
Charlotte
Nov 13, 2025
2.0
I love Wendy's in Troy Alabama. Always buy chili there when it turns cold. Yesterday, the beans in the chili were as hard as rocks. We couldn't chew them up. I cooked it on my stove some more,too. Like rocks. Where in the world did Wendy's get those beans???? Never had that to happen at Wendy's in Troy. Food is always great..Please dump those beans.
DI
Dennis Imhoff
Oct 11, 2025
5.0
Love Dave's doubles
JC
Juan Carlos
Sep 26, 2025
3.0
I ordered dine in, the burrito tasted good but the sausage was almost whole, just folded.
JA
Jack Adkins
Sep 7, 2025
1.0
Went thru the drive thru and was ask to pull over for two combos, no special order , for 37 minutes. Then my food was cold..... Be a great spot for a restaurant!!!!
MM
Malory Magrath
Aug 23, 2025
1.0
Horrible service. Incompetent and rude staff. Insanely long wait times for very small orders.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Troy, AL?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Troy, AL into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (334) 566-3386.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 304 - Troy Wendy’s serve breakfast?
Yes, this Wendy’s location in Troy, AL serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the drive-through at Wendy's in Troy, AL?
The drive-through at Wendy's in Troy, AL is open daily from 7:00 AM to midnight.
Does this Wendy's location offer breakfast?
Yes, the Troy, AL Wendy's serves breakfast including combos, sandwiches, coffee, and sides.
Is this Wendy's location currently open?
Yes, the 304 - Troy Wendy's is open and committed to serving quality food every day.
What payment methods are accepted at Wendy's in Troy, AL?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa as payment options.
Can I order Wendy's food online or through an app?
Yes, you can order online at order.wendys.com or via the Wendy's mobile app.
Does this Wendy's location have a drive-thru and dine-in service?
Yes, this Wendy's offers drive-thru and dine-in services but does not have curbside pickup.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen details are available on Wendy's menu website, mobile app, and in-restaurant posters.
What are some nearby dining options around Wendy's in Troy, AL?
Nearby dining options include Cook Out, Hardee's, Pizza Hut, Church’s Texas Chicken, and Golden Crane Japanese Restaurant.
What accommodations are near Wendy's in Troy, AL?
Baymont by Wyndham Troy hotel is located nearby, convenient for guests looking for lodging near Wendy's.
How can nearby places like Chevron gas station and Verizon stores help customers visiting Wendy's?
Customers can fuel up at the nearby Chevron gas station or visit mobile phone stores like Verizon and Cellular Sales, making it convenient to combine errands with a meal at Wendy's.