Wendy's

3.6
760 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Troy, AL we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Troy, AL hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1101 Highway 231 S, Troy, AL
36081, United States

Hours

Reviews

3.6
760 reviews
5 stars
287
4 stars
186
3 stars
109
2 stars
49
1 star
129

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, poor service, and rude staff, leading to frustration and dissatisfaction.

Food Quality

Mixed reviews on food quality; while some enjoyed their meals, others received cold or poorly prepared food.

Cleanliness

Several reviews highlighted unsanitary conditions, including dirty bathrooms and a lack of cleanliness in the dining area.

Staff Attitude

While some customers praised the friendliness of the staff, many others experienced rudeness and incompetence.

Operational Hours

Customers expressed frustration over inconsistent operating hours, with reports of the restaurant closing early or not allowing dine-in.
  • AJ
    Alex Jones
    Dec 26, 2025
    1.0
    Waited 20 min for a mobile order we placed ahead of time. The lady at the window was nice and working hard by herself. The manager was screaming at her to be faster while doing nothing. Our food was cold, there was no bacon on our bacon cheeseburgers, and no sauce for nuggets. It couldn’t have been a worse experience
  • MR
    Michael Reaves
    Nov 22, 2025
    1.0
    I would give a lower rating if possible. After waiting 20 minutes for our order, we asked for a refund. We were told to wait a minute by the cashier while she waited on other customers. We finally gave up and left with no food and no refund. We will never eat there again.
  • CC
    Charlotte
    Nov 13, 2025
    2.0
    I love Wendy's in Troy Alabama. Always buy chili there when it turns cold. Yesterday, the beans in the chili were as hard as rocks. We couldn't chew them up. I cooked it on my stove some more,too. Like rocks. Where in the world did Wendy's get those beans???? Never had that to happen at Wendy's in Troy. Food is always great..Please dump those beans.
  • DI
    Dennis Imhoff
    Oct 11, 2025
    5.0
    Love Dave's doubles
  • JC
    Juan Carlos
    Sep 26, 2025
    3.0
    I ordered dine in, the burrito tasted good but the sausage was almost whole, just folded.

Frequently Asked Questions About Wendy's

Is 304 - Troy Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for the drive-through at Wendy's in Troy, AL?

The drive-through at Wendy's in Troy, AL is open daily from 7:00 AM to midnight.