Brand Certified
McDonald's
3.4(2137 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
1126 US Hwy 231 Byp, Troy, AL
36081, United States
Certified by McDonald's • Mar 01, 2026
(334) 566-5874
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.4
2,137 reviews
5 stars
735
4 stars
457
3 stars
358
2 stars
186
1 star
401
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times for their orders, both in the drive-thru and inside the restaurant.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poor handling of complaints.
Food Quality
Several customers expressed dissatisfaction with the quality of food, including cold items and health concerns.
Staff Attitude
Numerous reviews mentioned rude or indifferent staff, contributing to a negative customer experience.
Cleanliness
While some customers noted cleanliness, others reported unsanitary conditions, particularly in the bathrooms.
- SRShandadren Russell5 days ago1.0If I could give a lower rate, I would. I ordered a McDouble meal and Triple Cheese burger meal. Pulled up to pay for my order and was asked if I needed a receipt. The cashier never said my payment didn’t go through, PLUS I received a notification that it’s been pulled off my card. I get to the second window and was passed my drinks and was told to pull up and my food will be out. Waited for 20 minutes and decided to go inside to see why my food hasn’t been brought out. The manager tells me they cancelled my order because the order wasn’t paid for. It doesn’t make sense if I have been charged $14 from McDonald’s. Nobody tried to fix the problem. I will never go to this McDonald’s ever again.
- ABAlison BrownFeb 26, 20261.0McDonald's, your customers HATE going through a non-busy drive thru only to be told to park so the store can pretend it fulfilled orders much quicker than it actually did. We miss the good ole days when you could just get your food in the drive thru. With only 2 cars ahead of me, it took 16 min for them to bring out the simple order. And when they first came out, all they brought was my latte (with no straw). I had to ask 3 people and even get out of my car and ask through the drive thru window what was going on. The person bringing out the food showed no hurry and was literally vaping while bringing out people's food. No one expects McDonalds to be a VIP dining experience, but my God, just some basic professionalism.
- MRMartha RiedlFeb 19, 20265.0That’s 👍
- BHBrandon HagopianFeb 1, 20261.0Ordered a 4 piece nugget kids meal and they had the audacity to give me a hamburger with no fries. Yall need to give me a refund. Shown below is the image of my 4 piece nugget.
- KCKomora CocoaJan 15, 20261.0If I could give zero starts I would, it has done so bad I now have enough files to sue. Not only do they heavily cross contaminate, I have also been hospitalized because of such. They even once gave me a beef patty when I asked for chicken, a completely sueable btw. I have alr reported them to health and am hoping something gets done about the mess of management they have here
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's in Troy, AL?
McDonald's in Troy, AL is open 24 hours a day, 7 days a week, including delivery and drive-thru services.
Does this McDonald's location offer drive-thru service?
Yes, this McDonald's offers drive-thru service available 24/7.
Can I order McDonald's for delivery from this location?
Yes, you can order delivery from this McDonald's any time, 24/7, via their online ordering link.
What payment methods are accepted at McDonald's in Troy, AL?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Is WiFi available at this McDonald's?
Yes, McDonald's in Troy, AL offers free WiFi for customers.
Are there mobile ordering and app options for McDonald's in Troy, AL?
Yes, customers can order using the McDonald's App available on iOS and Android, and can also use mobile ordering through the provided smart link.
Where is this McDonald's located in Troy?
It is located at 1126 US Hwy 231 Byp, Troy, AL 36081, USA.
What nearby fast-food options are available near McDonald's in Troy, AL?
Nearby you can find Chick-fil-A, Panda Express, Taco Bell, Sonic Drive-In, Captain D's, and Popeyes® Louisiana Kitchen, offering a variety of fast food cuisines to try before or after your visit.
Are there nearby amenities useful for customers visiting McDonald's in Troy, AL?
Yes, nearby amenities include Guardian Credit Union for banking services, Bedzzz Express for retail shopping, and Car Wash USA Express for vehicle cleaning.
Which nearby places can help customers traveling to McDonald's in Troy, AL?
Nearby gas station Ztec 637 can be convenient for refueling, and Metro by T-Mobile offers mobile phone services, which could assist travelers visiting McDonald's in Troy.
Brand Certified Facts from McDonald's
This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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