Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
3.8
572 reviews
5 stars
250
4 stars
127
3 stars
84
2 stars
41
1 star
70
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted severe cleanliness problems, particularly in the restrooms and dining area, with reports of filthy conditions and unpleasant odors.
Customer Service
There were numerous complaints about rude and unhelpful staff, with some customers experiencing poor service and negative attitudes from employees.
Food Quality
While some customers enjoyed the food, many reported issues with incorrect orders, cold or poorly prepared items, and inconsistent quality.
Positive Experiences
Despite the negative feedback, several customers praised the friendly staff and enjoyed specific menu items like ice cream and burgers.
Slow Service
Several reviews mentioned slow service, with long wait times for food and orders being incorrect or incomplete.
- KPKhadijah PryorNov 4, 20251.0Horrible customer service. The cashier walk right pass me.
- MGMichael GarnerNov 4, 20251.0Nasty bathrooms nasty people waiting on you you don't take care of your bathrooms what do you think's in your food
- THTroy HusbandNov 2, 20253.0Okay food
- MAMark AdamsSep 22, 20254.0Hi Bud, Sandy can’t beat it’s always good
- JGJanessa GonzalezJul 28, 20251.0They didn’t include my toast and then when I got my toast it wasn’t even toasted they just gave me two pieces of bread with butter on it 0 stars never coming back
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the opening hours of Dairy Queen Grill & Chill in Troy, AL?
Dairy Queen Grill & Chill in Troy is open from 10:00 AM to 10:00 PM Monday through Saturday, and from 11:00 AM to 10:00 PM on Sundays.
What kind of food and treats does Dairy Queen Grill & Chill offer?
They serve classic fast-food items including soft-serve ice cream, signature shakes, Blizzard® treats, grillburgers, chicken strip baskets, and ice cream cakes.
Does Dairy Queen Grill & Chill in Troy provide facilities for families with children?
Yes, the location is family-friendly and equipped with booster seats, high chairs, and is wheelchair accessible, making it suitable for families and children.
Can I order food online for pickup at this Dairy Queen location?
Yes, you can place an order for pickup online via their ordering site at https://www.dairyqueen.com/en-us/order/pickup/n/41746/.
Is there outdoor seating available at Dairy Queen Grill & Chill in Troy?
Yes, this location offers outdoor seating in addition to indoor seating.
Does Dairy Queen Grill & Chill in Troy have a drive-thru service?
Yes, they provide drive-thru service for convenient ordering and pickup.
What nearby places are close to Dairy Queen Grill & Chill in Troy?
Nearby places include Jim Whaley Tires (tire dealer and automotive repair), BP gas station, Julia's Restaurant (American and southern cuisine), Econo Lodge Troy hotel, and The Double Branch Bar (bar and pub).
Are there any nearby restaurants where I can dine before or after visiting Dairy Queen?
Yes, Julia's Restaurant which offers American, southern, and buffet-style dining is nearby, as well as Hook's BBQ, which is known for barbecue dishes.
Is there a gas station near Dairy Queen in Troy for convenience during your visit?
Yes, BP and bp America gas stations are nearby, providing fuel and convenience stores that you can visit during your trip to Dairy Queen.
What accommodations are near Dairy Queen Grill & Chill if I am visiting Troy?
Econo Lodge Troy and Econo Lodge motel are nearby options for lodging if you plan to stay in the area.