Brand Certified

Dairy Queen Grill & Chill

3.8

(580 reviews)

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Business Details

805 Highway 231 S, Troy, AL

36081-3168, United States

(334) 566-2228

https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen

Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

Drive-throughAvailable
RestroomAvailable
Welcomes familiesAvailable
Kid friendlyAvailable

Location

Dairy Queen Grill & Chill

805 Highway 231 S, Troy, AL

36081-3168, United States

Get Directions

Hours

Monday10:00 AM - 10:00 PM

Tuesday10:00 AM - 10:00 PM

Wednesday10:00 AM - 10:00 PM

Thursday10:00 AM - 10:00 PM

Friday10:00 AM - 10:00 PM

Saturday10:00 AM - 10:00 PM

Sunday11:00 AM - 10:00 PM

Reviews

3.8

580 reviews

5 stars

252

4 stars

129

3 stars

2 stars

1 star

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Numerous reviews highlighted filthy restrooms and dirty dining areas, with some customers expressing concern about overall hygiene.

Customer Service

Many customers reported poor service, including rude staff and long wait times, leading to dissatisfaction.

Food Quality

Feedback on food quality was mixed, with some praising specific items while others complained about incorrect orders and unsatisfactory meals.

Positive Experiences

Despite the negative feedback, some customers enjoyed their food and had positive interactions with friendly staff.

CB
Chandler Bridges
Feb 21, 2026
1.0
Really disappointed in this location. Third time stopping by for the cherry dipped cone, first time - out ; second time, we got one and was terrible. Cherry didn’t stick; 3rd time today- told the cherry doesn’t stick and do we want something else…. I’ll try again and update this listing if the location gets it together.
MD
Mary Helen Daniels
Jan 8, 2026
1.0
Restrooms are filthy and the restaurant stinks!
RT
Robert Tuftee
Dec 28, 2025
2.0
I used the bathroom and it was very dirty and unclean…hopefully their kitchen is better?? Only got a small cone
IH
Ilere Harris
Dec 19, 2025
1.0
Always lock the doors half an hour before the store is closed and ignore phone calls from DoorDash drivers who are trying to pick up orders for their customers. Lazy as hell.
GM
Greg Middleton
Nov 29, 2025
4.0
Had to get a shake and sundae. No better place.

Brand Certified Facts from Dairy Queen Grill & Chill

This information is certified by Dairy Queen Grill & Chill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources

Certified March 01, 2026Yext Knowledge Graph

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