Wendy's

4.1
831 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
816 W Fort Williams St, Sylacauga, AL
35150, United States

Hours

Reviews

4.1
831 reviews
5 stars
416
4 stars
204
3 stars
118
2 stars
44
1 star
49

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised friendliness while others reported rudeness and disorganization.

Food Quality

Food quality is generally good, but there are complaints about incorrect orders and items being cold or not fresh.

Cleanliness

Many customers noted the cleanliness of the restaurant, contributing to a positive dining experience.

Speed of Service

Service speed varies; some customers experienced quick service while others reported long wait times and disorganization.

Order Accuracy

Frequent issues with order accuracy, including missing items and incorrect orders.
  • KG
    Kevin Gardner
    Oct 11, 2025
    5.0
    Very good Wendy's location. Generally very good service and food. My last visit didn't go as well, however. The order placement terminal didn't work after putting on my order. Waited for roughly 5 minutes for someone to (re)take order at the register. The staff was nice but everything seemed very disorganized that day and the staff seemed more concerned with talking with customers than taking food orders. Food was good.
  • SB
    Steven Bowlin
    Sep 25, 2025
    2.0
    I thought I was getting full size burgers at a deal but ended up getting sliders, size burgers. Not a great deal. Buns weren't even warm. And if I had to guess there couldn't have been an ounce of beef on it, each burger. So sad.
  • TF
    Tim Butler (Instigator Fishing)
    Sep 8, 2025
    5.0
    Always good. My go to place.
  • SH
    Stanley H
    Sep 1, 2025
    5.0
    Great food but you do have to double check if you want say no mayo . But staff was friendly and everything was clean .
  • KK
    Kenzie Kay
    Aug 30, 2025
    1.0
    WORST SERVICE EVER !!!! Management is a joke yelling at me over a DoorDash and acting a fool in the store I will not be returning because it’s ridiculous DO BETTER WENDYS

Frequently Asked Questions About Wendy's

Is #409 Sylacauga Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.