McDonald's

3.5
1061 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4201 Jackson Hwy, Sheffield, AL
35660, United States

Hours

Reviews

3.5
1,061 reviews
5 stars
365
4 stars
247
3 stars
204
2 stars
89
1 star
156

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and long wait times.

Order Accuracy

Many customers reported incorrect orders and missing items, leading to dissatisfaction.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold and poorly prepared items.

Cleanliness

While some reviews praised cleanliness, others pointed out issues like pest infestations and unsanitary conditions.

Management Issues

Several customers noted problems with management and staff morale, impacting overall service quality.
  • HG
    Harley Garrett
    Dec 28, 2025
    1.0
    Came through the drive thru and waited 10 minutes when there was only one car at the window! Then when I got to the window there was 4 people in the front laughing and cutting up. I don’t think the store is being managed correctly. Because I work in fast food even manage it. Was nice people but horrible customer service, also forgot my fry. But I’m not going back to fries where old and cold.
  • NT
    Natalie Turner
    Dec 20, 2025
    1.0
    This by far the worst McDonald’s I ever been too very young and disrespectful the lightskin lady with glasses just so disrespectful with long ponytail hair please grow respect .
  • BH
    Bob Hal
    Nov 30, 2025
    2.0
    Gave us wrong food
  • NB
    Nikki Bolduc
    Nov 5, 2025
    1.0
    Once upon a time, this McDonald’s actually knew what a mocha was… but those days are long gone. I’ve given this place too many chances, and somehow the food and drinks just keep getting worse. My “hot mocha” tasted like straight espresso and burnt dish foam...no mocha, no whipped cream, just sadness in a cup. When I tried to get it fixed, it came back the same way. And don’t even get me started on the food lately. Half the time it’s thrown together like they assembled it mid rollercoaster, the other half it’s so old and dry even the sweet tea can’t save it. 🤣💀 I finally drove five minutes farther to the McDonald’s near Avalon... and guess what? Perfect mocha, fresh food, friendly people. So yeah, skip this one unless you enjoy playing fast and loose with your appetite.
  • RW
    Rhonda Wilson
    Sep 25, 2025
    3.0
    Cold !

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's in Sheffield, AL is open daily from 5:00 AM to 11:00 PM, except on Sundays when it opens at 6:00 AM.

Does this McDonald's offer drive-thru service and what are its hours?

Yes, the McDonald's has a drive-thru open every day from 5:00 AM to 11:00 PM, with Sunday service starting at 6:00 AM.