Numerous reviews highlighted rude and unprofessional staff, with many customers experiencing poor service and unfriendly interactions.
Cleanliness
Several customers noted unsanitary conditions in the dining area and issues with cleanliness, including dirty tables and trash on the floor.
Operational Issues
Frequent reports of the location being closed unexpectedly, drive-thru not functioning, and being out of key menu items, particularly ice cream.
Food Quality
Mixed feedback on food quality, with some customers enjoying their meals while others reported poorly made items and unsatisfactory experiences.
EV
Eric Vyrostek
Dec 6, 2025
2.0
If finally happened DQ is closed
What a disappointment
At least things look a little cleaner and bathroom smells better.
SD
Scott Dondlinger
Aug 17, 2025
1.0
It’s permanently closed!
KK
Keyanna “Key” Kerr
Aug 4, 2025
1.0
It's closed down lol. Momma wanted some and we went to find it closed down.
CB
Cindy Bishop
Jan 24, 2021
2.0
This Dairy Queen was a let down. The chicken fingers, bacon cheeseburger, and french fries weren't good. They no longer have DQ sauce/dip for the chicken fingers. I'll choose a different fast food restaurant in the future.
VG
Victoria Goldizen
Dec 21, 2016
3.0
Its weird cause it takes forever to get the food cause its cooking but when you get the food its cold and wasn't just cooked. Please fix!!
Frequently Asked Questions About Dairy Queen Grill & Chill
What types of food and treats does Dairy Queen Grill & Chill in Scottsboro offer?
Dairy Queen Grill & Chill features soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, and Chicken Strip Baskets.
Does Dairy Queen Grill & Chill have drive-thru service?
Yes, this location offers drive-thru service for convenient ordering and pickup.
Is Dairy Queen Grill & Chill family-friendly and suitable for kids?
Yes, the restaurant welcomes families and children, providing seating and a kid-friendly environment.
How can I place an order for pickup at Dairy Queen Grill & Chill?
You can order online for pickup using their ordering website at https://www.dairyqueen.com/en-us/order/pickup/11160.
Does Dairy Queen Grill & Chill offer mobile deals or a rewards app?
Yes, you can download the Dairy Queen app for exclusive deals, mobile ordering, and rewards.
Where is Dairy Queen Grill & Chill located in Scottsboro?
It is located at 21700 John T Reid Pkwy, Scottsboro, AL 35768-7903.
What are popular nearby places I can visit along with Dairy Queen Grill & Chill?
Nearby you can visit Scottsboro Golf & Country Club for golfing, Los Potrillos Mexican Restaurant for a meal, or the Scottsboro/Jackson County Animal Shelter for community activities.
Can I find other fast food and ice cream options near Dairy Queen Grill & Chill?
Yes, there are nearby options like another Dairy Queen and Tate's Bar-B-Que for barbecue and fast food.
Are there convenient stores or gas stations close to Dairy Queen Grill & Chill?
Yes, Circle K, Kangaroo Express, Race Way, Citgo, and Racetrac are nearby for fuel and snacks.
What are the operating hours or is Dairy Queen Grill & Chill currently open?
Dairy Queen Grill & Chill in Scottsboro is currently open and operating.