Arby's

3.8
1197 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
6109 Us 43 S, Satsuma, AL
36572, United States

Hours

Reviews

3.8
1,197 reviews
5 stars
518
4 stars
295
3 stars
179
2 stars
68
1 star
137

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with cold or poorly prepared food, including cold sandwiches and burnt fries.

Customer Service

Service quality varied significantly; some staff were praised for friendliness while others were criticized for rudeness and lack of professionalism.

Order Accuracy

Numerous complaints about incorrect orders and items being unavailable, leading to customer frustration.

Cleanliness

Mixed reviews on cleanliness, with some customers noting dirty counters and unsanitary conditions.

Wait Times

Customers frequently mentioned long wait times both in-store and at the drive-thru, contributing to a negative experience.
  • VG
    Valarie Gipson
    Jan 5, 2026
    5.0
    Food was hot and fresh, employees were polite and courteous.
  • PD
    Perry I (Big daddy)
    Jan 3, 2026
    1.0
    Me and 2 other costumers stood at register waiting for someone to take our order while employees stand around talking and on their phones. Two of us walked out.
  • BG
    Brian Gilliam
    Dec 3, 2025
    5.0
    Best Apple Turnover I ever had! All of our food came as ordered, very tasty.
  • LB
    Louis Bird
    Nov 27, 2025
    5.0
    New steak tenders were delicious
  • MM
    Mari Mar
    Nov 1, 2025
    1.0
    Linda must hate her job she treats her employees like crap doesn’t hace good customer service she’s rude and very unprofessional!! Leave that woman home she’s a crappy manager !! So I’m taking review even the website acting like Linda !!