Sonic Drive-In

3.3
822 reviews
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Business Details

619 Highway 43 South, Saraland, AL
36571, United States
(251) 675-7404
http://www.sonicdrivein.com/locations/us/al/saraland/619-highway-43-south/store-3476
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About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Saraland, AL. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 619 Highway 43 South for the ultimate SONIC experience!

Location

Sonic Drive-In
619 Highway 43 South, Saraland, AL
36571, United States

Hours

Reviews

3.3
822 reviews
5 stars
293
4 stars
154
3 stars
108
2 stars
78
1 star
189

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and long wait times, with some stating they were ignored or forgotten during their visits.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, including missing items and wrong food being served, leading to customer frustration.

Food Quality

Several customers complained about the quality of food, mentioning that items were overcooked, stale, or not prepared correctly.

Management Issues

Feedback indicated potential management problems, with customers noting disorganization and a lack of accountability among staff.

Positive Experiences

Despite the negative feedback, some customers praised individual employees for their friendly service and highlighted specific food items they enjoyed.
  • EB
    Ellie Bryan
    Dec 14, 2025
    1.0
    We pulled up to the kiosk and we were gonna order, the girl running the machine then said “can you go to the window, it’s too cold.” We order our food, when we get to the window she’s very rude. Then when a sending person comes inside, THE GIRL GOES OUTSIDE TO DELIVER FOOD IN THE PARKING LOT. terrible customer service. She had orange hair, a septum piercing, and round glasses, with terrible eyeliner might I add.
  • GY
    Grace Yarber
    Dec 7, 2025
    1.0
    Everytime me an my mans go can’t get our orders right, we pay extra for stuff but never get it.
  • MR
    Matt Roberts
    Dec 7, 2025
    2.0
    Can’t never get our orders right everytime I go!!!! But pay for it
  • RT
    Rhonda Torres
    Nov 11, 2025
    1.0
    Ordered a strawberry slush with lemon, recieved something that appears to have a few strawberry bits, with a lime.. 🙄🫣
  • AD
    Alisa Darrington
    Oct 23, 2025
    5.0
    Had the pleasure of meeting a sweet Hopper by the name of Elise/a! She was absolutely amazing. I ordered my go to ocean water with lemonade. She had very sweet personality and awesome customer service❤️
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