Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Russellville, AL. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 15376 New Jackson Highway No. for the ultimate SONIC experience!
Location
Hours
Reviews
3.8
690 reviews
5 stars
313
4 stars
159
3 stars
96
2 stars
40
1 star
82
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported slow service, incorrect orders, and unresponsive staff, leading to frustration.
Food Quality
While some customers enjoyed the food, many complained about cold items, incorrect orders, and poor preparation.
Staff Attitude
Feedback indicated a mix of friendly and rude staff experiences, with some customers noting unprofessional behavior from management.
Operational Problems
Several reviews mentioned broken equipment, such as order stalls and ice cream machines, affecting service efficiency.
Positive Experiences
Despite the issues, some customers praised specific staff members for their excellent service and highlighted enjoyable food items.
- SMStephen MurnerOct 9, 20255.0Smash burgers were bogo! Excellent!
- JLJennifer LowerySep 23, 20255.0It was well lit, very clean, great service!!! Food was made fresh to order!!
- MSmichelle sSep 21, 20252.0About a month ago my husband ordered almost $20 worth of food for dinner at the screen and paid for it. Some girl came out and said it didn’t go through even though he got confirmation on our bank account AND the screen, and showed her. Nobody working there would do the decent thing and insisted on running our card twice - so we got charged twice. When my husband complained about it to someone they insisted he had to go through their corporate to get anything done - would NOT just make his order the same way and give to him free of charge. So my husband went through all the hoops to get this straightened out and after 3 weeks nothing was done even by corporate. They simply said the manager of this joint would contact him and they never did. So after all that time corporate had to call the place and make them give us the meal free. Never mind my husband originally gave a tip on the first transaction, which nobody here deserves. Today - 9/21 - we show up at around 11:15 AM and are told before even ordering that they are backed up and it would be at least 15 minutes wait. We left. The guy who said this sounded like he was high or something, and my husband said it was the same guy who answered the phone when he called about the double charge and didn’t want to do anything. Case in point: hire some better people at this place. I will never return here.
- JSJessica SCOTTSep 13, 20252.0Ordered online. I had to call to see where my order was, it said the person was coming but then it didn’t so I wasn’t sure if they lost my order. The food and drinks came out and we got a frosted flamingo (sprite, cherry, vanilla, cream) and a cherry limeade. One of the drinks he handed me was green- I told him I wasn’t sure this was ours since both of our drinks was supposed to be pink. He told me that the flamingo drink was green. I showed him the picture of the menu online and he took it back. Finally got something- no telling what it is.
- DSDarlene SSep 9, 20254.0Very fast service. Sonic blast was good but not as good as other Sonics we've been to. All the Reese's were on the top and none from the middle to the bottom. Better blended at other Sonics. Went at wrong time as they were out of Heath . Will give them another try. Now know to check and if necessary, mix blast myself.