McDonald's

3.6
1039 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
101 Hwy 72 E, Rogersville, AL
35652, United States

Hours

Reviews

3.6
1,039 reviews
5 stars
378
4 stars
243
3 stars
213
2 stars
77
1 star
128

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported issues with rude or unfriendly staff, particularly during busy times, leading to a negative dining experience.

Speed of Service

Many reviews highlighted slow service, long wait times, and frequent order inaccuracies, especially during peak hours.

Food Quality

While some customers praised the food for being hot and fresh, others experienced cold or incorrect orders, indicating inconsistency in food preparation.

Cleanliness

Several reviews pointed out cleanliness issues within the restaurant, including dirty tables and unsanitary conditions.
  • TH
    Troy Haraway
    6 days ago
    1.0
    McDonalds sucks
  • LK
    Linda Kanipe
    Dec 15, 2025
    5.0
    Food and coffee hot and tasty. Clean and bright atmosphere. Polite staff.
  • JC
    Jeannie C
    Nov 19, 2025
    4.0
    I just feel the staff could be much more friendlier, especially the management. They both seem to have attitudes and that it is an inconvenience to them for you being there. Their moods show so much that it kinda brings u down and makes u feel uncomfortable. I really do dislike going there, but they are the only one around.
  • DJ
    Dennis Johnson
    Oct 21, 2025
    2.0
    I usually go here because it is convenient and there have only been a few times where employees seem to be fed up with everything and have an attitude. I don't mind, as long as I get my food, I understand working in fast food can be stressful. The other day however I went to this McDonald's and got some breakfast from the app and when I opened it and was about to eat I saw a hair on my pancakes and decided to take it back and on the way back inside I also noticed a hair on my biscuit. When I took it back inside and told the employees there was one employee who seemed to have an attitude for no reason and as I was explaining what happened to the other employees the rude employee kept yelling as I was talking saying "WE HAVE NO MORE BREAKFAST. WE HAVE NO MORE BREAKFAST" over and over again which was quite rude (also, mind you it was maybe 10 past 11 so not only did breakfast end like 15 minutes ago but it's a FAST food place so they definitely should have had breakfast items they could've just thrown on the grill) also I have never been to a fast food place that sells completely out of breakfast items by 11, they have no way to know how many they need to make. Anyways, as the rude employee heard what I was saying she was like "just throw it away and I'll refund it" so the employee I was talking to threw it away and while she was a manager walked by and heard her say there was a hair in my food and all they said was "wow" and kept walking. Finally, the rude lady gave me my refund with an attitude. If you want to eat without bad attitudes and worse than terrible customer service avoid this McDonald's and especially the employee who gave me the refund. She is a short lady with black hair and acts like it's a problem to do her job. I will not be going back to this store, and if I do again it will be a very long time. I honestly do not understand how this place is still open because the customer service is atrocious and they just, in recent years, stopped having a huge fly problem.
  • RH
    Robin H
    Oct 21, 2025
    4.0
    As McDonald's go, this one is the older one in town though it has been updated. They are normally extremely busy, primarily with drive-through orders, and the rushed and hurried staff can be “less than friendly” during those times trying to get as many orders processed as possible on what often seems to be a short-handed staff. They aren't rude by any means, just rushed. I also do food delivery and have always been treated very well by the employees during my pickups, regardless of how busy they seem. The food seems to be of good quality, usually hot when you receive it or they'll replace it if you ask.

Frequently Asked Questions About McDonald's

What are the regular business hours of McDonald's in Rogersville, AL?

McDonald's in Rogersville is open Monday through Thursday from 5:00 AM to 11:00 PM, Friday and Saturday from 5:00 AM to midnight, and Sunday from 6:00 AM to 11:00 PM.

When is the McDonald's drive-thru open in Rogersville?

The drive-thru is open Monday through Thursday from 5:00 AM to 11:00 PM, Friday and Saturday from 5:00 AM to midnight, and Sunday from 6:00 AM to 11:00 PM.