Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Feedback indicates a mix of friendly and rude service, with several customers reporting negative experiences with staff attitudes and order handling.
Speed of Service
Many reviews highlight slow service times, particularly during busy hours, leading to long wait times for food.
Food Quality
While some customers praised the food as hot and fresh, others reported receiving cold items and incorrect orders.
Cleanliness
Multiple reviews mention cleanliness issues within the restaurant, including dirty tables and unsanitary conditions.
Order Accuracy
There are frequent complaints about incorrect orders and missing items, suggesting a need for improved attention to detail.
JC
Jeannie C
5 days ago
4.0
I just feel the staff could be much more friendlier, especially the management. They both seem to have attitudes and that it is an inconvenience to them for you being there. Their moods show so much that it kinda brings u down and makes u feel uncomfortable.
I really do dislike going there, but they are the only one around.
DJ
Dennis Johnson
Oct 21, 2025
2.0
I usually go here because it is convenient and there have only been a few times where employees seem to be fed up with everything and have an attitude. I don't mind, as long as I get my food, I understand working in fast food can be stressful. The other day however I went to this McDonald's and got some breakfast from the app and when I opened it and was about to eat I saw a hair on my pancakes and decided to take it back and on the way back inside I also noticed a hair on my biscuit. When I took it back inside and told the employees there was one employee who seemed to have an attitude for no reason and as I was explaining what happened to the other employees the rude employee kept yelling as I was talking saying "WE HAVE NO MORE BREAKFAST. WE HAVE NO MORE BREAKFAST" over and over again which was quite rude (also, mind you it was maybe 10 past 11 so not only did breakfast end like 15 minutes ago but it's a FAST food place so they definitely should have had breakfast items they could've just thrown on the grill) also I have never been to a fast food place that sells completely out of breakfast items by 11, they have no way to know how many they need to make. Anyways, as the rude employee heard what I was saying she was like "just throw it away and I'll refund it" so the employee I was talking to threw it away and while she was a manager walked by and heard her say there was a hair in my food and all they said was "wow" and kept walking. Finally, the rude lady gave me my refund with an attitude. If you want to eat without bad attitudes and worse than terrible customer service avoid this McDonald's and especially the employee who gave me the refund. She is a short lady with black hair and acts like it's a problem to do her job. I will not be going back to this store, and if I do again it will be a very long time. I honestly do not understand how this place is still open because the customer service is atrocious and they just, in recent years, stopped having a huge fly problem.
RH
Robin H
Oct 21, 2025
4.0
As McDonald's go, this one is the older one in town though it has been updated. They are normally extremely busy, primarily with drive-through orders, and the rushed and hurried staff can be “less than friendly” during those times trying to get as many orders processed
as possible on what often seems to be a short-handed staff. They aren't rude by any means, just rushed. I also do food delivery and have always been treated very well by the employees during my pickups, regardless of how busy they seem. The food seems to be of good quality, usually hot when you receive it or they'll replace it if you ask.
MY
Marizza None of YB
Oct 7, 2025
1.0
I did an online order today I went to pick it up when I got there. A man told me that he could not give me my food because it was a lot of food $60 worth and that their system was down so he could not process the payment. He did not have proof that the payment has gone through yet I showed him my bank statement Where it said that the payment has gone through. I showed him the receipt from McDonald’s Two receipts and the man still refused to give me my food. He said I would have to wait two hours to get my food. My husband was going to call the police and filed the theft charge on them. We’re still thinking about it if we don’t get our money back from the bank..
Keep in mind this City is predominantly an all W community And I am Hispanic. I was treated so badly by this man and I didn’t catch his name and I don’t even know if he was a manager or what he was. But if I have proof from my bank and A receipt from McDonald’s my food should’ve been given to me. I think it was just a racist thing on his part..
I had always bragged about how great this McDonald’s was service was always Never had any problems at all until today where I was treated so badly. Now you can go back and review on your cameras, cause I was indoors You will probably say that nothing happened didn’t he didn’t appear mean, but he was.
I can see why the ratings are so low on this McDonald’s.
I don’t think I was in the wrong here. I think you were in the wrong by refusing to give me my food after it had been paid for.
MO
Melissa Ohlrich
Oct 5, 2025
5.0
This store struggles because they are so busy, yet I always receive fantastic service especially from the younger kids that work here. They do such a great job working together.
What are the regular business hours of McDonald's in Rogersville, AL?
McDonald's in Rogersville is open Monday through Thursday from 5:00 AM to 11:00 PM, Friday and Saturday from 5:00 AM to midnight, and Sunday from 6:00 AM to 11:00 PM.
When is the McDonald's drive-thru open in Rogersville?
The drive-thru is open Monday through Thursday from 5:00 AM to 11:00 PM, Friday and Saturday from 5:00 AM to midnight, and Sunday from 6:00 AM to 11:00 PM.
During what hours is delivery service available for this McDonald's location?
Delivery is available Monday through Saturday from 5:30 AM to 9:30 PM, and Sunday from 6:30 AM to 9:30 PM.
Does this McDonald's support curbside pickup?
Yes, curbside pickup service is offered at this McDonald's location.
What payment options are accepted at McDonald's in Rogersville?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Can I order McDonald's online or via mobile apps at this location?
Yes, you can order through McDonald's mobile apps available on iOS and Android or use their online delivery service.
Is there free WiFi available at this McDonald's?
Yes, WiFi is available for customers at this McDonald's location.
What nearby dining options are close to McDonald's in Rogersville?
Nearby dining options include Fiesta Mexicana, Fat Cat Seafood & Tiger Ice, Subway, Hardee's, and Whitt's Barbecue, offering a variety of cuisines from Mexican to American and barbecue.
Are there any nearby convenience stores or gas stations near McDonald's in Rogersville?
Yes, Fuel City, Quik Mart, and Shell gas stations with convenience stores are located near this McDonald's, useful for fuel or quick shopping needs before or after your meal.
What recreational or entertainment venues are near McDonald's in Rogersville?
Nearby recreational options include Thewedgesgolf amusement park and The Breakroom Billiards arcade, offering activities to enjoy before or after dining at McDonald's.