Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.0
1,672 reviews
5 stars
471
4 stars
268
3 stars
268
2 stars
158
1 star
507
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported extremely slow service, rude staff, and long wait times, often exceeding 20-30 minutes.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and food not being prepared as requested.
Food Quality
The quality of food was often criticized, with complaints about cold, poorly made, or stale items.
Staff Attitude
Numerous customers noted a lack of professionalism and care from employees, with some describing staff as uncaring or rude.
Management Issues
Several reviews pointed to poor management practices, including staff being unresponsive and not addressing customer concerns effectively.
- TBTina BoNov 11, 20255.0This is my favorite McDonald's in the Baldwin County and Mobile areas. The food is always hot and fresh. The employees are welcoming and friendly at the drive thru. I haven't been inside yet.
- ASAngela SOct 28, 20251.0Very slow every time. Staff doesn’t care and can be very rude. I was literally yelled at for asking for ketchup after waiting 15 mins curbside. She never returned worth it. I’m a local but won’t go back
- LSlinda speirsOct 26, 20251.0Worst service ever. Management chatting in the lobby. No one at the front desk. Had to wait for someone to appear. Order placed at 2:06. What is going on with McDonald lately? Kid meal and 3 snack wraps took People with no ID coming and going back to the kitchen. 30 minutes
- CLChris LochricoOct 23, 20251.0One of the worst Mcdonald’s out there . Customer Service is absolutely atrocious. Open and Close at sporadic times , customers informed , food wrong most of the time . Got a message a few minutes ago right now at 3 pm drive thru is closed . They literally survive because of the name
- CSChad SterlingOct 23, 20251.0Gotta be the worst mcdonalds around, management gotta get it together. Orders wrong, incorrect hours, poorly made food and bad attitude with employees.
Frequently Asked Questions About McDonald's
What are the regular operating hours for this McDonald's location?
This McDonald's is open daily from 4:00 AM to midnight.
When is the drive-thru open at McDonald's on Media Drive?
The drive-thru operates daily from 4:00 AM until midnight.
What are the delivery hours for this McDonald's?
Delivery is available every day from 6:00 AM to 10:30 PM.
Does this McDonald's offer curbside pickup?
Yes, curbside pickup is available at this location.
How can I order food from this McDonald's online?
You can order online through the delivery URL: https://mcdonalds.order.online/business/-5579 or use the McDonald's App available on iOS and Android.
What payment methods are accepted at this McDonald's?
Accepted payment options include American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What services are offered at this McDonald's location?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where is this McDonald's located?
It is located at 18515 Media Drive, Robertsdale, AL 36567, USA.
What other food options are nearby this McDonald's?
Nearby food options include Waffle House, Public Buffet (Chinese and Asian cuisine), Sonic Drive-In, and another McDonald's location.
What nearby places can I visit before or after dining at McDonald's?
You might visit Robertsdale High School, Magnolia Pearl Beauty Parlour for beauty services, or Anytime Fitness gym for a workout session near this McDonald's.